Mai Huong Truong
Noble Park,VIC
Summary
Motivated and adaptable worker with experience across customer service, retail, and hospitality. Demonstrates strong work ethic, attention to detail, and cultural awareness. Currently pursuing a Bachelor of Early Childhood Education at Victoria University. Seeking opportunities to contribute meaningfully to Australia’s workforce and community as part of my long-term professional development and settlement goals.
Overview
3
3
years of professional experience
Work History
Sales Assistant
Bath and Body Work
Chadstone Shopping Centre
05.2025 - Current
- Assisted customers in selecting products and addressing inquiries.
- Organized merchandise displays to enhance visual appeal and accessibility.
- Processed transactions accurately using point-of-sale systems.
- Maintained cleanliness and orderliness of sales floor and stock areas.
- Collaborated with team members to achieve daily sales goals.
- Informed customers about current promotions and discounts.
Sales Assistant
Miniso
Chadstone Shopping Centre
11.2023 - Current
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Developed innovative ways to showcase products effectively in in-store displays, increasing visibility for less-popular items.
- Utilized customer feedback to identify areas for improvement within the store's operations or offerings.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Opened, shelved and merchandised new products in visually appealing and organised displays for optimal sales promotions.
- Established rapport with customers using active listening and interpersonal skills.
Boba Barista
Sharetea
Dandenong Square Shopping Centre
06.2022 - 07.2024
- Cleaned counters, machines, utensils, and seating areas daily.
- Answered questions about store policies and addressed customer concerns.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Lifted up to 40 pounds at once.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Front of House Team Member
Venu Restaurant
08.2022 - 05.2023
- Delivering food, filling beverages, and retrieving items for guests.
- Brewed and served coffee, tea and other non-alcoholic drinks.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Performed alcoholic beverage services such as bottle openings and chiller setup.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Seated customers, managing reservations and waitlists skillfully.
- Followed local alcohol laws while serving spirits.
- Clean and organized dining areas to hygiene standards.
Waitress
Bambu Asian Eating House
08.2022 - 01.2023
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Folded napkins and prepared silverware.
- Greeted new customers, discussed specials, and took drink orders.
- Collaborated with kitchen staff to correctly update customers.
- Resolved guest and employee complaints.
- Bussed and reset tables.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Education
Bachelor - Early Childhood Education
Victoria University
Melbourne, VIC06-2027
Diploma - Education Studies
Victoria University
Melbourne, VIC06-2025
Melbourne, VIC - Hospitality Management
Victoria University
Melbourne, VIC03.2024
Skills
- Customer service
- Team collaboration
- Time management
- Visual merchandising
- Cash register operation
- Cash handling
- Upselling strategies
Languages
English
Full Professional
Vietnamese
Native/ Bilingual
Timeline
Sales Assistant
Bath and Body Work
05.2025 - Current
Sales Assistant
Miniso
11.2023 - Current
Front of House Team Member
Venu Restaurant
08.2022 - 05.2023
Waitress
Bambu Asian Eating House
08.2022 - 01.2023
Boba Barista
Sharetea
06.2022 - 07.2024
Bachelor - Early Childhood Education
Victoria University
Diploma - Education Studies
Victoria University
Melbourne, VIC - Hospitality Management
Victoria University
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