Maire Wilkinson
Woolloongabba,Australia
Summary
Motivated and reliable hospitality and service professional with 9 years of experience in fast-paced environments, including bar service, venue management, and customer service. Demonstrates strong leadership, organisational, and customer service skills, with the ability to maintain high standards and ensure smooth daily operations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Bartender / Waitress
Finn McCool’s
Brisbane, Australia
01.2017 - Current
- Delivered high-quality customer service in a fast-paced environment
- Maintained cleanliness and organisation of bar and service areas
- Took food and beverage orders and liaised with kitchen staff
- Assisted with food preparation and function service
- Supported the coordination and delivery of private functions and events
- Assisted with bookings and customer reservations
- Reviewed and checked staff rosters when required to support management
- Monitored stock levels and restocked inventory
- Followed RSA and hygiene standards
Duty Manager
The Lord Alfred
Brisbane, Australia
06.2021 - 09.2022
- Managed day-to-day venue operations ensuring smooth and efficient service
- Supervised, trained, and supported staff across bar and floor teams
- Handled customer enquiries, complaints, and conflict resolution
- Ensured compliance with licensing laws, RSA regulations, and health & safety standards
- Opened and closed the venue including cash handling, till reconciliation and reporting
- Delegated tasks and monitored staff performance during busy periods
- Coordinated functions and events including food service, bar tabs and venue setup
- Maintained stock control and liaised with suppliers
- Assisted in recruitment, onboarding and training of new staff
Bartender / Supervisor
Irish Murphy’s
Brisbane, Australia
04.2018 - 06.2021
- Started as an allrounder across the venue working in bar, restaurant, gaming and retail areas. Quickly progressed into a supervisor role directing junior staff and assisting management.
- Opening and closing procedures
- Maintaining a clean and tidy environment
- Handling challenging customers and conflict resolution
- Prioritisation and time management
- Knowledge of company policies and procedures
- Ability to prioritise and multitask
- Weekly bottle shop stocktake ordering and organising deliveries
- Trialling and training new employees
- Assisting with staff rostering
- Cash handling and EFTPOS reconciliation
- Answering phone calls and directing enquiries appropriately
Education
Leaving Certificate - Secondary Education
PCC Falcarragh
Donegal, IrelandSkills
- Customer service
- Communication
- Leadership
- Team management
- Independent work
- Attention to detail
- Organisational skills
- Problem solving
- Conflict resolution
Certification
- Construction Industry White Card
- RMLV (Responsible Management of Licensed Venue) Approved Manager
References
- Tim Vickers, Former Manager, The Lord Alfred, +61 434 950 048
- Luke Mellers, Office Coordinator, +61 456 416 475
- Declan McMenz, Manager, Finn McCool’s, Available on request
- Joe Walker, Supervisor, Finn McCool’s, Available on request
Timeline
Duty Manager
The Lord Alfred
06.2021 - 09.2022
Bartender / Supervisor
Irish Murphy’s
04.2018 - 06.2021
Bartender / Waitress
Finn McCool’s
01.2017 - Current
Leaving Certificate - Secondary Education
PCC Falcarragh