Maissoun Abdul-Al
Bexley,NSW
Summary
With experience in image consulting, fashion styling, beauty, and 10+ years laser treatments, I am dedicated to enhancing clients' personal appearance. I possess strong skills in understanding client needs and delivering solutions that exceed expectations. As a team leader, I apply my management and leadership expertise to drive success and handle responsibilities in fast-paced environments. I have developed proficiency in complaint resolution, problem-solving, task allocation, and effective communication, building strong relationships with clients, colleagues, and management.
Overview
20
20
years of professional experience
Work History
Senior Beauty Therapist /Assistant Manager
Laser Clinic Australia
07.2014 - Current
- Increased clinic revenue through upselling additional services and retail products to clients.
- Streamlined appointment scheduling processes, improving efficiency and reducing wait times for clients.
- Led staff training sessions on advanced skincare techniques, elevating overall team performance and skill level.
- Created a welcoming environment for clients by maintaining a clean, organized, and visually appealing treatment room.
- Provided expert guidance on at-home skincare routines using specific products that catered to each client''s unique needs.
- Maintained a loyal clientele base by consistently delivering high-quality beauty treatments and exceptional customer service.
- Offered tailored aftercare advice, promoting long-lasting results for clients'' skin health and wellbeing.
- Boosted client retention rate through proactive follow-up communications after appointments.
- Assisted in the recruitment process of beauty therapists, selecting candidates who aligned with the Clinic's values and vision.
- Performed advanced laser procedures, ensuring optimal results and minimal recovery time for clients.
Manager
Bondi Mini Supermarket
07.2005 - 07.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved marketing to attract new customers and promote business.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Education
Diploma - Diploma of Beauty Therapy
Australian Academy of Beauty And Spa Therapy
Kogarah, NSW07-2013
Diploma - Graduate Certificate in Intense Pulsed Light And L
Australian Academy of Beauty And Spa Therapy
Kogarah, NSW07-2013
Diploma - Diploma of Business Management/HR
TAFE NSW
NSW03-2012
Diploma - Diploma of Business/Retail
TAFE NSW
NSW06-2011
Advance Diploma - Advance Diploma of Business Management
TAFE NSW
NSW07-2010
Diploma - Diploma of Professional Styling
Australian College of Professional Styling
Kogarah, NSW12-2009
Skills
- Strong communication skills
- Complex Problem-solving
- Team leadership
- Customer relations
- Microdermabrasion expertise
- Intense pulsed light
- Perform waxing/ laser hair reduction treatments/Fractional Laser skin resurfacing
- Advanced facial treatments using electricity (high frequency/galvanic/ozone)
- Provide diathermy/SGA and electrolysis treatments
- Staff training and development
- Product knowledge expert
- Experience with IPL, skin rejuvenation, laser hair reduction program and cosmetic treatments using light or laser systems
Timeline
Senior Beauty Therapist /Assistant Manager
Laser Clinic Australia
07.2014 - Current
Manager
Bondi Mini Supermarket
07.2005 - 07.2023
Diploma - Diploma of Beauty Therapy
Australian Academy of Beauty And Spa Therapy
Diploma - Graduate Certificate in Intense Pulsed Light And L
Australian Academy of Beauty And Spa Therapy
Diploma - Diploma of Business Management/HR
TAFE NSW
Diploma - Diploma of Business/Retail
TAFE NSW
Advance Diploma - Advance Diploma of Business Management
TAFE NSW
Diploma - Diploma of Professional Styling
Australian College of Professional Styling
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