Mai Uyen Nguyen
Ngunnawal,NSW
Summary
I am a well-organized and self-disciplined individual with a passion for effective communication with others. I am always eager to learn and offer assistance wherever possible. My patience and determination drive my success, as I believe in pursuing goals relentlessly until they are achieved. I am available to work from Friday to Sunday.
Overview
5
5
years of professional experience
1
1
Certification
Work History
All-rounder
Playing Fields Cafe
09.2024 - Current
- Interacting with customers, taking orders, serving food and beverages, and ensuring customer satisfaction
- Assisting the barista by preparing coffee shots, making basic coffee when necessary, and preparing other beverages
- Handling cash transactions, processing payments, and managing the cash register
- Maintaining cleanliness and organization in the cafe
- Washing cups and glasses
- Restocking items on shelves, fridges, and freezers
- Communicating effectively with the team to ensure smooth operations
Waitress
Noi Noi Vietnamese Restaurant
06.2023 - 10.2024
- Greeted and escorted customers to their tables
- Presented menus and provided detailed information when asked
- Took food and drink orders
- Served food and beverages to customers
- Maintained cleanliness of tables and dining areas throughout the service
- Restocked supplies such as napkins and cutlery
- Processed payments and provided change and receipts
- Assisted with setup and closing duties, including table arrangements and cleaning tasks
- Assisted kitchen staff in preparing ingredients when necessary
- Followed health and safety regulations to ensure a clean and safe environment
All-rounder
Hudsons of Dickson
01.2023 - 07.2023
- Greeted and interacted with customers, and took orders
- Assisted the barista by preparing coffee shots and made coffee when necessary
- Served food and beverages to customers
- Handled cash transactions, processed payments, and managed the cash register
- Cleared tables and kept the serving area tidy
- Assisted kitchen staff in washing plates and cutlery when necessary
- Checked and restocked items on shelves, in fridges, and freezers
English Teacher
Independent
10.2021 - 11.2022
- Taught English to small groups of up to five students
- Helped students with their learning, playing, and social development
- Created a dynamic environment for students to learn via activities
- Monitored and assessed a student’s progress
- Planned and prepared appropriate lessons with suitable teaching materials
Sales Staff Member
TUICO
12.2019 - 10.2021
- Negotiated prices, terms of sales, and service agreements.
- Recorded accurate and efficient records in customer database.
- Met with customers to discuss and ascertain needs, tailor solutions, and close deals.
- Improved customer satisfaction with attentive service and quick resolution of issues.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
English Teacher
ABC Bilingual School
07.2019 - 11.2019
- Assessed and looked after students’ progress throughout the term
- Created classroom activities and assignments that are appropriate to a student’s learning ability
- Maintained discipline in the classroom
- Communicated and consulted with the parents of pupils
Education
Master of TESOL - Teaching
University of Canberra
Canberra, ACT11-2026
Bachelor of English Pedagogy - Teaching
Dong Nai University
Vietnam07-2019
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Calm Under Pressure
- Active Listening
- Flexible and Adaptable
Certification
IELTS - 7.0
Languages
English
Professional Working
Vietnamese
Native or Bilingual
Availability
Available from Fridays to Sundays
Timeline
All-rounder
Playing Fields Cafe
09.2024 - Current
Waitress
Noi Noi Vietnamese Restaurant
06.2023 - 10.2024
All-rounder
Hudsons of Dickson
01.2023 - 07.2023
English Teacher
Independent
10.2021 - 11.2022
Sales Staff Member
TUICO
12.2019 - 10.2021
English Teacher
ABC Bilingual School
07.2019 - 11.2019
Master of TESOL - Teaching
University of Canberra
Bachelor of English Pedagogy - Teaching
Dong Nai University
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