Makayla Filipcic

• Conducted regular performance evaluations of team members, offering constructive feedback and coaching for improvement as necessary.
• Enhanced team productivity by implementing efficient scheduling and task delegation strategies.
• Implemented loss prevention measures to minimize theft incidents and maintain a secure environment for customers and staff.
• Contributed to ongoing improvement efforts by analyzing internal processes regularly and suggesting areas for potential enhancement.
• Demonstrated strong leadership skills, setting an example for professionalism and dedication that inspired team members to consistently strive for excellence in their roles.
• Mentored new hires, ensuring proper training in sales techniques, customer service, and store operations.
• Increased sales performance with effective merchandising displays and promotions.
• Cultivated strong relationships with vendors to secure timely deliveries and negotiate favorable pricing on products.

Performed essential tasks in workshop.

• Maintained cleanliness and orderliness in workshop areas.
• Maintained tools and equipment in optimal condition.
• Facilitated setup and maintenance of work areas.
• Managed waste materials disposal, including oil and coolant, effectively.

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Vehicle Servicing Tasks

• Performing routine maintenance (e.g., oil changes, filter replacements)
• Checking and topping up fluid levels (engine oil, brake fluid, coolant, etc.)
• Inspecting tires for wear and pressure
• Changing tires and balancing wheels
• Replacing wiper blades and lights

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Inspection & Diagnostic Support

• Conducting visual inspections of brakes, belts, hoses, and exhaust systems
• Using diagnostic tools and equipment under supervision
• Assisting in identifying faults and worn components
• Recording test results and communicating findings to the supervising mechanic
• Replacing brake pads, discs, or drums
• Replacing batteries and alternators
• Assisting in replacing radiators, water pumps, and thermostats
• Helping remove and replace basic engine components

• Greet customers with a smile and a friendly attitude
• Take accurate orders at the counter, drive-thru, or via kiosk
• Handle customer inquiries and resolve issues professionally
• Upsell products and promote special deals

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Order Preparation & Presentation

• Pack and present food and drinks to KFC’s brand standards
• Ensure orders are correct and delivered promptly
• Assist in preparing simple menu items when required

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Cleanliness & Hygiene

• Keep the front-of-house, dining area, and bathrooms clean and tidy
• Follow hygiene and food safety protocols
• Refill condiments, napkins, and supplies as needed

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Teamwork & Operations

• Work cooperatively with kitchen and drive-thru staff
• Follow instructions from shift supervisors and managers
• Use point-of-sale systems and handle cash/card transactions accurately