Summary
Overview
Work History
Education
Skills
Websites
Languages
References
Timeline
Generic

Makida Hagos

Melbourne

Summary

I am a results-driven sales professional consistently surpassing targets, with extensive work experience spanning various industries including customer service/hospitality (5+ years). Equipped with a strategic and confident mindset, I possess exceptional communication skills and thrive in diverse workplace environments. Concurrently, I am a dedicated student of criminology, deeply passionate about unravelling the complexities of crime and its impact on society.

Overview

6
6
years of professional experience

Work History

Call Centre Operator

TSA Group
04.2024 - Current
  • Streamlined call flow processes for more efficient response times and increased productivity.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Exceeded monthly performance metrics consistently, contributing to the success of the call centre operations.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.

Customer Service Advisor

Vodafone
12.2021 - 11.2023
  • Demonstrated excellent product knowledge and provided tailored product recommendations according to customers' needs
  • Consistently exceeded cross-selling targets by providing advice on purchases and promoting additional products
  • Offered each customer excellent, personal service to boost sales and customer satisfaction
  • Analyzed customer feedback and suggested strategies for improving customer experience
  • Worked with a range of different retail teams to boost overall morale and sales performance

Team Member

Schnitz
08.2018 - 11.2021
  • Operated register to process payments and collect cash payment for order totals
  • Trained new employees by demonstrating tasks and coaching during daily activities
  • Developed lasting relationships with customers through attentive service and engaging conversation, resulting in repeat business

Education

Criminology -

Victoria University
12.2025

Skills

  • Customer Service
  • Adaptability
  • Communication
  • Network development
  • Analytical Thinking
  • MacOs
  • Siebel
  • Salesforce
  • Microsoft Excel
  • Microsoft Jord
  • Powerpoint

Websites

Languages

Amharic
Tigrinya

References

Available upon request

Timeline

Call Centre Operator

TSA Group
04.2024 - Current

Customer Service Advisor

Vodafone
12.2021 - 11.2023

Team Member

Schnitz
08.2018 - 11.2021

Criminology -

Victoria University

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Makida Hagos