Malcolm Taylor

Manage daily store operations, and ensure smooth opening and closing procedures, with stock management.

• Training new team members on the different tasks and roles they will undertake, including stock management, customer service, and POS operations.
• Closing store nighttime, ensuring that the store is left with plenty of stock on the shelves. Plan and delegate the filling of the cold room and fridges to ensure products are filled and cooled to provide customers with cold options the following day.
• Responsible for counting the tills and ensuring that the monies balance if there are any variances to the tills investigate why there are any variances and report on these variances before ensuring that the team leaves safely.
• Opening the store allowing other team members into the store and assign tasks that need to be completed before the store opens. These tasks include click and collects, running load, and replacing any bulk stock items that may have not been completed the night before.
• Provide training to new team members on in-store operations that occur during Christmas trading times.
• Handle customer complaints that may arise and also support my team members when unruly and threatening customers come into the store.
• Maintain professionalism in customer interactions, answer concerns, and resolve problems with a friendly and knowledgeable approach
• Handle employee problems in the absence of the store manager and when required complete a written daily run sheet showing team lunches, breaks, and other operational requirements
• Take care of customer problems escalated by other staff members Respond to customer questions regarding products, prices, and availability build and maintain relationships to promote rapport with customers.

Managed daily operations, including water quality sampling and testing for the Cloncurry Water and Wastewater Scheme, while ensuring compliance with DWQMPs and wastewater environmental discharge limits.

• Collaborated with the Environmental Health Officer on illegal dumping issues, introduced ISO 9001 and ISO 22000 at the Cloncurry Water Treatment Plant, and assisted in bringing the wastewater plant into compliance with state regulations for bio-fuel crop irrigation.
• Collected and tested water and sewage samples using test equipment and colour analysis standards.
• Conducted laboratory tests on water samples to determine acidity, alkalinity, suspended solids, biochemical oxygen demand and other parameters.
• Operated, monitored, maintained and performed troubleshooting for water treatment facility mechanical and electrical systems.

Led the preparation and ensured ongoing compliance with the Water Operations Branch Quality and HACCP systems, as well as the Council's Drinking Water and Recycled Water Management Plans, meeting all regulatory deadlines.

• Undertook coordinating and compiling comprehensive water quality reports, conducting internal audits, and addressing water quality complaints, resulting in improved compliance and issue resolution.
• Prioritised tasks effectively, implementing changes to prevent recurring incidents and ensuring continuous improvement in water quality management systems
• Undertook internal audits against ISO9001, ISO22000 and ISO14001.
• Develop relationships across 24 drinking water supply schemes.
• Trained the team on the operation of water treatment plants and quality systems that supported daily operations.
• Undertook reviews of operational equipment, made recommendations for replacement, and provided costings to senior management on Council.

Successfully operated the Mt Kynoch and Cressbrook water treatment plants.

• Inspected equipment or monitored operating conditions, meters, and gauges to determine load requirements and detect malfunctions.
• Assisted in the safe unloading and storage of chemicals.
  Monitored and adjusted water treatment plant operations following established procedures, and creating new procedures and work instructions when needed.
• Performed laboratory tests on raw and treated water samples to ensure adherence to safety standards.
• Recorded operational data, meter and gauge readings on specified forms.
• Provided training assistance to new operators and trainees.

• Fabricated metal components for implements using welding and cutting tools.
• Repaired and replaced defective parts to restore machinery to working order.
• Assemble implement components using hand and air tools.
• Operated lathes and milling machines to create, stub axles, drawbar pins, keyways for air seeder, and combine planter gearing.
• Assembled wheel hubs including packing of bearings and tensioning of hub assemblies.