Malil Lual
Wyndham Vale,NSW
Summary
Seeking work experience within the hospitality and retail industry.
Am a reliable, trustworthy person who is able to multi-task, handle pressure, work as part of a team with positive attitude and great communication skills, as well as ability to problem-solve issues independently, or consulting with the leadership team.
Am a very friendly and outgoing person, who enjoys working with the diverse cultures regardless of age, gender, or ethnicity, have great time management skills and reliability. High tolerance levels and proven ability to handle and resolve high volumes of complex customer calls.
Proactive and flexible in approach with excellent self/ time management skills, ensuring work is completed to a high-quality.
Well-presented and professional with demonstrated experience in providing first point of contact face to face and over the phone.
Able to multitask and work under pressure whilst maintaining a positive attitude
Talented Crew Trainer with expertise in food preparation, money handling and opening and closing procedures. Experience as a versatile and hardworking team member.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Food and Beverage Attendant
Walt Disney World
01.2023 - 01.2024
- Enhanced customer satisfaction by providing attentive service and anticipating guests'' needs.
- Maintained clean and organized dining areas for an enjoyable guest experience.
- Assisted in menu development, resulting in increased sales and positive feedback from customers.
- Streamlined beverage preparation processes, leading to faster service times and higher customer satisfaction.
McDonalds Crew Member
McDonald's
07.2018 - 05.2020
- Helped make and hand out hundreds of burgers, fries drinks etc. per shift
- Assisted other team members to achieve goals.
- Worked well with teammates and accepted coaching from management team.
- Supported great dining and meal experiences for guests.
- Prepared and cooked food orders for customers by noting customizations and portion sizes.
- Maintained energy and enthusiasm in fast-paced environment.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Prepared products following restaurant, health, and safety standards and procedures.
- Worked flexible hours; night, weekend, and holiday shifts.
- Collaborated with team members to complete orders.
- Checked completed orders for accuracy and bagged meals for easy carrying.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
Volunteer
School
02.2019 - 11.2019
- Greeted and maintained relationships with regular customers.
- Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Elevated customer satisfaction through followup and enthusiastic customer service.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Greeted incoming guests and managed accurate seating based on customer desires and server loads.
- Checked completed orders for accuracy and bagged meals for easy carrying.
Coles Team Member
Coles
04.2018 - 09.2018
- Pursued learning opportunities to advance knowledge and take on leadership position.
- Contributed to team success by completing jobs quickly and accurately.
- Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked.
- Helped customers complete purchases by moving heavy items, collecting payments and bagging purchases.
Education
Diploma - Business
Victoria University
Melbourne, VIC10 2021
High School Diploma -
Victoria University Secondary College
Deer Park11 2018
High School Diploma -
Collingwood College
Collingwood10 2019
Skills
- Excellent communication
- Excellent customer service
- Cooperative team member
- Food Preparation
- Safety Understanding
- Sales
- Teamwork
Certification
Responsible service of alcohol(RSA)
Timeline
Food and Beverage Attendant
Walt Disney World
01.2023 - 01.2024
Volunteer
School
02.2019 - 11.2019
McDonalds Crew Member
McDonald's
07.2018 - 05.2020
Coles Team Member
Coles
04.2018 - 09.2018
Diploma - Business
Victoria University
High School Diploma -
Victoria University Secondary College
High School Diploma -
Collingwood College
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