Malisha Dass
Dandenong,VIC
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
5
5
years of professional experience
Work History
Community Support Worker
Change Life Australia
Dandenong North, VIC
12.2023 - 03.2024
- Provided support to individuals with disabilities in activities of daily living.
- Assisted clients in developing life skills and independent living abilities.
- Organized social events to promote community involvement among clients.
Customer Service Representative
Cotton On (DFO)
MELBOURNE, VIC
09.2023 - 11.2023
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Home Based PCA Carer
Dandenong North
, VIC
04.2023 - 09.2023
- Maintain general keep up such as cleaning restocking and tidying
- Protect residents personal belongings
- Keep accurate record on all forms and systems
- Report changes of any mental or physical changes in residents to the supervisor
- Help residents engage in their in their social and leisure activities to ensure they are stimulated.
Receptionist
Ngenesys - surveilance centre & King guard Fiji
01.2022 - 01.2023
- Well trained customer service
- Sales representative on call, advertising customers on the products we have that best suit their needs and preferences
- Troubleshooting issues and concerns that customers may have with the systems and redirecting to appropriate departments.
Fast Food Worker
Burger King Fiji
01.2019 - 01.2022
- Customer service role such as making customers aware of new products, prices and daily deals
- Food handling, cooking, preparing items on the menu and packing food items.
Education
Bachelors of Network & Security
University Of The South Pacific
FijiDiploma in Community Services
Everest Institute
Melbourne, VICSkills
- Able to work within legal and ethical framework
- Strong team player and can also work independently or minimum supervision
- Proved excellent verbal and written communication
- Efficient, trustworthy and punctual
Languages
Fiji
Professional
Hindi
Professional
English
Professional
Punjabi
Professional
Timeline
Community Support Worker
Change Life Australia
12.2023 - 03.2024
Customer Service Representative
Cotton On (DFO)
09.2023 - 11.2023
Home Based PCA Carer
Dandenong North
04.2023 - 09.2023
Receptionist
Ngenesys - surveilance centre & King guard Fiji
01.2022 - 01.2023
Fast Food Worker
Burger King Fiji
01.2019 - 01.2022
Bachelors of Network & Security
University Of The South Pacific
Diploma in Community Services
Everest Institute
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