Hok Man Wong
Sunnybank,QLD
Summary
Excellent communicator and dependable team player with good understanding of insurance industry. Adept at building relationships with clients, and other stakeholders while delivering outstanding service. Highly organized and detail-oriented with strong ability to identify customers' needs and provide appropriate suggestion.
Overview
15
15
years of professional experience
Work History
Remedial Massage Therapist
Heavenly Zen
09.2015 - 08.2023
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Assisted clients in understanding benefits of massage therapy to provided education on self-care techniques.
- Booked appointments, answered phones, greeted clients and handled payments.
Massage Therapist
Dr. Massage
08.2012 - 09.2015
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Researched new techniques to stay up to date with trends and developments in massage therapy industry.
Insurance Consultant
The Prudential Assurance Company Ltd
02.2009 - 01.2012
- Educated clients on insurance policies and procedures.
- Conducted annual reviews of existing policies to update information.
- Analyzed customer needs to provide customized insurance solutions.
- Analyzed risk factors to recommend appropriate coverage levels.
- Generated leads through cold-calling, networking and other outreach methods.
- Designed presentations and marketing materials to promote insurance products.
- Evaluated competitors' products and services to gain competitive advantage.
Education
Bachelor of Arts (Hons) - Accounting
Napier University
Scotland01.2009
Skills
- Sales Expertise
- Effective Communication
- Customer Needs Assessment
- Consultative Selling Techniques
- Operational Efficiency
- Active Participation
Languages
English
Professional Working
Cantonese
Native or Bilingual
Mandarin
Professional Working
Timeline
Remedial Massage Therapist
Heavenly Zen
09.2015 - 08.2023
Massage Therapist
Dr. Massage
08.2012 - 09.2015
Insurance Consultant
The Prudential Assurance Company Ltd
02.2009 - 01.2012
Bachelor of Arts (Hons) - Accounting
Napier University
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