MANAIA SMALLMAN
Dawesville,WA
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Proactive and meticulous Manager with over 4 years of experience in Mining industry. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated expertise, including competitive offerings, pricing, and market positioning. Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Innovative and goal-oriented Management professional dedicated team player skilled at mediation and conflict resolution. Drives company growth through planning. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products. Proficient manager delivering encouragement and feedback to help employees be successful. Energetic professional with great poise. Well-trained in successful outcomes. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Talented Administrator highly successful at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside box for creative solutions.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Village Manager/ Administrator
Arcadium Lithium
Ravensthorpe, WA
04.2021 - Current
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Developed detailed plans based on broad guidance and direction.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed department budgets and generated financial reports for management review.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Managed filing system, entered data and completed other clerical tasks.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Established administrative work procedures to track staff's daily tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Liaised between clients and vendors and maintained effective lines of communication.
- Maneuvered forklift safely in congested and confined areas using skills and techniques.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Completed cycle counts and monthly inventory.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Logistics Team Member
Winc
Perth, WA
02.2017 - 03.2021
- Sorting & Receiving Voice Pick Replenishment RNF Scanning KPI- 90+ Pallet Jack/ Ride On Inventory JLG operator
- Processed and entered customer orders into database and provided proactive customer service for accounts.
- Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors.
- Verified transactions, product orders, and shipping dates and entered information into databases and reports.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Generated monthly performance reports to track and analyze shipping trends.
- Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.
- Consistently lifted materials weighing as much as 25-30kgs
- Loaded, unloaded, and moved material to and from storage and production areas.
- Verified documentation and condition of freight to assure quality standards were achieved.
- Unloaded materials and goods at designated locations for best project availability.
- Coordinated with other lift truck drivers and production personnel to process orders efficiently.
- Transported goods between warehouse locations according to shipment and storage needs.
Caulker
Silicone Caulking
Perth, WA
01.2016 - 02.2017
- Measured dimensions of finished pieces for conformance to specifications.
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
- Gathered and disposed of worksite debris to remove safety hazards.
- Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized.
- Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Installed new structures, updated systems and replaced worn components to bring buildings up to current codes.
- Demonstrated safe and proper operation of equipment and tools to prevent harm to team members.
- Assisted with successful, time-sensitive renovations of various structures.
- Provided excellent customer service and answered questions related to project timelines and costs.
- Trained and supervised team of construction workers.
- Loaded and carried materials to facilitate transport at construction sites.
- Coordinated with subcontractors and other stakeholders to complete projects on time.
- Inspected completed projects to meet customer expectations.
- Prepared and applied construction materials to build structures or fill gaps.
- Developed safe and efficient workflows for construction projects.
Warehouse Worker
CTI Logistics Hazelmere
Perth, WA
11.2014 - 12.2015
- Loaded, unloaded, and moved material to and from storage and production areas.
- Completed cycle counts and monthly inventory.
- Strapped items down over protective padding to secure throughout transportation.
- Maintained clean, orderly work environment free of hazards.
- Moved furniture and boxes using utility dolly and truck ramp.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Operated equipment while observing standard safety procedures.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Helped train new employees in safe practices and warehouse procedures.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Assembled pallets and crates for secure transportation of materials.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Managed warehouse operations and verified proper shipment procedures.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Surrounded items in cling film, padded blankets, and tape to protect from damage.
- Verified documentation and condition of freight to assure quality standards were achieved.
- Coordinated with other lift truck drivers and production personnel to process orders efficiently.
- Transported goods between warehouse locations according to shipment and storage needs.
- Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
- Maneuvered forklift safely in congested and confined areas using Skill and Technique.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
Customer Service Representative
SUBWAY®Restaurants
Midland, WA
10.2013 - 10.2014
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Proven ability to develop and implement creative solutions to complex problems.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Self-motivated, with a strong sense of personal responsibility.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Performed shift change tasks each day to keep store neat and running smoothly.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Trained newly hired employees on routine tasks and customer service.
- Checked equipment for proper temperatures to keep food safe for consumption.
- Made change and returned correct cash and coin to patrons.
- Collaborated with team members to quickly fill large orders and serve large parties.
- Provided support to crew members, facilitating quick food preparation and delivery.
- Assisted with preparing salads and cold food items.
- Promptly resolved customer complaints, escalating major issues to supervisor.
- Accurately operated cash register to process customer payments.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Replenished serving stations with fresh food and cleaned up spills.
- Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Retail Worker
Jim Kidd’s Harbour Town
Perth, WA
05.2012 - 01.2013
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Solved customer challenges by offering relevant products and services.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Built relationships with customers to encourage repeat business.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Used in-store system to locate inventory and place special orders for customers.
- Prioritized helping customers over completing other routine tasks in store.
- Developed strong rapport with customers and created positive impression of business.
Retail Sales Associate
Ally Fashion Store
Perth, WA
08.2011 - 05.2012
- Greeted customers and helped with product questions, selections, and purchases.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
- Used in-store system to locate inventory and place special orders for customers.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Developed strong rapport with customers and created positive impression of business.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Prioritized helping customers over completing other routine tasks in store.
- Managed efficient cash register operations.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Customer Service Cashier
Hungry Jacks Midland
Midland, WA
03.2010 - 06.2011
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Restocked and organized merchandise in front lanes.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Handled cash with high accuracy and took care to check bills for fraud.
- Operated cash register to record transactions accurately and efficiently.
- Worked with floor team and managers to meet wide range of customer needs.
- Learned duties for various positions and provided backup at key times.
Education
Swan View Senior High School
Swan View, WACertificate II - Make Up And Skin Care
WA Academy
Bentley, WA02.2015
Skills
- Stakeholder Collaboration
- Infrastructure Management
- Community Engagement
- Environmental Compliance
- Budgeting and finance
- Emergency Preparedness
- Revenue Forecasting
- Customer Service
- Cost Control
- Business Administration
- Staff Management
- Staff Development
- Professionalism
- MS Office
- Task Prioritization
- Negotiation
- Problem-solving aptitude
- Negotiation and Conflict Resolution
- Attention to Detail
- Training and Development
- Excellent Communication
- Idea Development and Brainstorming
- Strategic Planning
- Relationship Building
- Business Analysis and Reporting
- Professional Demeanor
- Multitasking Abilities
- Time management abilities
- Shift Scheduling
- Work Planning and Prioritization
- Reliability
- Scheduling and Coordinating
- Adaptability
- Goal Setting
- Teamwork and Collaboration
- Decision-Making
- Written Communication
- Team Leadership
- Computer Skills
- Administration and Reporting
- Team building
- Managing Operations and Efficiency
- Multitasking
- Problem Resolution
- Onboarding and Orientation
- Self Motivation
- Interpersonal Skills
- Hiring and Training
- Analytical Skills
- Good Judgment
- Positive Attitude
- Performance Tracking and Evaluation
- Analytical Thinking
- Time Management
- Interpersonal Communication
- Customer Relationship Management
- Active Listening
- Organizational Skills
- Adaptability and Flexibility
- Professional and Courteous
- Documentation And Reporting
Personal Qualities
- Friendly
- Enthusiastic
- Straight-forward
- Confident
- Determined
- Reliable
- Hardworking
- Honest
- Eager to learn new things
- Trustworthy
Careerstatement
- I would like to gain more experience in any work industry, I believe I am a hardworking and a very fast learner when it comes to jobs that need to be done . I have a bubbly and outgoing personality; I can take on any task that is given to me. I am physically fit and strong, I Can handle heavy lifting. Working in a team or alone is not a problem for me because the job will still be done to the best of my ability. I also have great customer service skills and can deal with any types of personalities or situations. I've had experience in customer service, management duties, Pick Packing Cleaning and retail. Overall, I am punctual and reliable, always eager to learn and try new things. I have great time management skills and will be there on time. I also have exceptional interpersonal skills.
Skillsabilities - Skillsummary
- Excellent Customer Service Skills
- Great listening Skills
- Good Organisation Skills
- Team Work Skills
- Common Sense
- Time Management Skills
- Interpersonal Skills
- Easy Going
- Approachable
- Leader skills
- Fast learner
- Fit & Strong
Health
Excellent
Availability
Full Time/ Part time/ Casual
Personal Information
Date of Birth: 01/08/97
Awards
- Certificate II Makeup & Skincare
- Responsible Service of Alcohol (RSA)
- Forklift License
- White Card
- Currently Completing Diploma Of Leadership & Management
References
- Susan Gronn- Arcadium Lithium 0437973893
- Vicky Vankova- ACS, 0472675890
- Nathan Miller- Air Roads Logistics,0477856225
- Chayna Matthews - Subway Midland/ Central, 0450177664
Certification
- Licensed Forklift Operator
- Food Saftey Supervisor
- RSA
- White Card
Forklift Operator
10 Years Experience
Timeline
Village Manager/ Administrator
Arcadium Lithium
04.2021 - Current
Logistics Team Member
Winc
02.2017 - 03.2021
Caulker
Silicone Caulking
01.2016 - 02.2017
Warehouse Worker
CTI Logistics Hazelmere
11.2014 - 12.2015
Customer Service Representative
SUBWAY®Restaurants
10.2013 - 10.2014
Retail Worker
Jim Kidd’s Harbour Town
05.2012 - 01.2013
Retail Sales Associate
Ally Fashion Store
08.2011 - 05.2012
Customer Service Cashier
Hungry Jacks Midland
03.2010 - 06.2011
Swan View Senior High School
Certificate II - Make Up And Skin Care
WA Academy