Manan Pokharel
Burwood
Summary
Dynamic and motivated student with a strong background in retail, hospitality, and manual labor. Expertise in delivering exceptional customer service, driving sales, managing stock, and executing thorough cleaning protocols. Demonstrated ability to handle physically demanding tasks, including trolley collection and store maintenance, while maintaining a focus on operational excellence. Eager to enhance skills and contribute to workplace efficiency and success through collaborative teamwork or independent initiatives.
Overview
5
5
years of professional experience
Work History
Proactive Services and Nightfall Team
Woolworths
02.2025 - Current
- Accurately replenished shelves and maintained stock presentation to company standards.
- Supported multiple departments by completing varied cleaning tasks across the store.
- Checked product dates and rotation to ensure compliance with food safety requirements.
- Assisted with retrieving and organising trolleys to maintain store safety and accessibility.
- Unloaded and sorted deliveries, ensuring efficient stock placement.
- Carried out end-of-day closing procedures and nightly cleaning to ensure store security, safety, and hygiene standards were maintained.
- Assisted customers with queries and directed them to the right products or departments.
Crew Coach
McDonald's
07.2020 - 02.2025
- Trained and supervised 20+ new employees to meet company standards.
- Organised front desk operations, stock and cleanliness while exceeding KPI’s.
- Coordinated with team members to maintain efficient service during peak hours.
- Provided direct interactions with hundreds of customers weekly, enhancing satisfaction and driving a 20% increase in add-on sales through upselling products.
- Carried out and processed multiple stock deliveries weekly, preserving neatly arranged storage areas while ensuring compliance to FIFO.
Retail Assistant
The Salvation Army
05.2022 - 06.2022
- Assisted customers in selecting items and providing friendly customer service to enhance shopping experience for customers.
- Processed donations, categorised items, and stocked shelves efficiently to maintain a well-presented environment.
- Helped maintain a clean and welcoming retail environment to enhance the shopping experience, ensuring a consistently high cleanliness rating (95%) in feedback.
- Supported fundraising initiatives by promoting awareness of the Salvation Army’s mission.
- Used POS system to process sales, returns, online orders, and gift card activations.
Education
Bachelor Of Psych Sciences - Psychology
La Trobe University
Bundoora 01.2026
Skills
- Customer Service
- Leadership
- Team Collaboration
- Time Management
- Multitasking
- Communication
- Training and facilitation
- Upselling Techniques
- Cash Handling
- Inventory Management
- POS and SAF Proficiency
Timeline
Proactive Services and Nightfall Team
Woolworths
02.2025 - Current
Retail Assistant
The Salvation Army
05.2022 - 06.2022
Crew Coach
McDonald's
07.2020 - 02.2025
Bachelor Of Psych Sciences - Psychology
La Trobe University
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