MANDY ALLAN
Quarry Hill,VIC
Summary
Dynamic professional with a proven track record at Commonwealth Bank, excelling in leadership and operational efficiency. Skilled in negotiation and documentation management, I have successfully driven revenue growth and enhanced team performance. My organizational skills and commitment to exceptional service have consistently fostered client loyalty and satisfaction.
Overview
45
45
years of professional experience
Work History
Customer Service & Sales Assistant
National Tiles & Carpet Call Bendigo
Bendigo
01.2017 - 12.2021
- Provided in-depth guidance on tile and flooring product styles and suitability to clients.
- Assisted customers with design selections for tiles, vinyl, carpets, and timber.
- Completed accurate quotations and processed sales transactions efficiently.
- Maintained showroom displays to enhance product visibility and appeal.
- Ensured tailored customer experiences through attentive service and support.
- Worked on quantity assessments and quoting to ensure accurate pricing.
- Delivered expert advice to homeowners and trade clients regarding product options.
Contract Administration Manager & Installation Co-ordinator
Melca Nominees Pty Ltd
03.2011 - 10.2016
- Transitioned from receptionist to administration manager, supporting business growth in commercial projects.
- Acquired extensive knowledge in flooring industry, covering carpet, engineered timber, vinyl, and screeding.
- Cultivated strong relationships with manufacturers, supplier representatives, site managers, and subcontractors.
- Progressed from office coordinator to installation coordinator and later to contract administration manager.
- Enhanced operational efficiency by coordinating administrative processes within commercial department.
Co-Director / Sole Manager
Collins Booksellers Bendigo
Bendigo
05.2001 - 07.2010
- Purchased long-standing regional bookstore in poor condition, achieving Franchise of Year within 12 months.
- Established strong customer service focus, fostering loyalty among customers.
- Developed excellent stock range to meet diverse customer needs and preferences.
Assistant Branch Manager
Commonwealth Bank Bendigo
Bendigo
01.1996 - 04.2001
- Supervised tellers and branch operations to ensure efficiency and compliance.
- Managed cash holding budgets for branch and ATMs, optimizing financial resources.
- Executed human resources functions, including staff rostering and annual leave management.
- Controlled stock and stationery expenditures to align with budget constraints.
- Allocated and recorded staff targets and key performance indicators to drive performance.
- Demonstrated leadership by fostering team collaboration and accountability.
- Pursued business development opportunities to expand client base and revenue.
- Applied strong analytical and problem-solving skills to address operational challenges.
Branch Manager
Commonwealth Bank Merbein and Red Cliffs
01.1992 - 01.1996
- Demonstrated effective leadership to guide teams toward achieving strategic goals.
- Cultivated business development opportunities to drive revenue growth.
- Applied strong analytical and problem-solving skills to address complex challenges.
- Facilitated staff development initiatives, enhancing team performance and skills.
- Executed organization and planning strategies to optimize project outcomes.
- Utilized communication skills to foster collaboration among stakeholders.
- Delivered exceptional customer service, ensuring client satisfaction and loyalty.
Operations Manager
Commonwealth Bank Swan Hill
Swan Hill
01.1987 - 01.1992
- Demonstrated leadership by guiding teams toward achieving shared objectives.
- Utilized strong analytical skills to resolve complex problems effectively.
- Facilitated staff development through structured training programs.
- Executed organization and planning strategies to enhance operational efficiency.
- Employed robust communication skills to foster collaboration across departments.
Second in Charge Operating Theatre Sterilisation Unit
Bendigo Base Hospital
Bendigo
01.1979 - 01.1982
- Facilitate preparation and sterilization of essential instruments for specific procedures.
State Enrolled Nurse
Mildura Base Hospital
Mildura
01.1977 - 01.1979
- training at Mildura Base Hospital.
Skills
- Organizational skills
- Assertiveness
- Documentation management
- Payment processing
- Active learning
- Negotiation
Timeline
Customer Service & Sales Assistant
National Tiles & Carpet Call Bendigo
01.2017 - 12.2021
Contract Administration Manager & Installation Co-ordinator
Melca Nominees Pty Ltd
03.2011 - 10.2016
Co-Director / Sole Manager
Collins Booksellers Bendigo
05.2001 - 07.2010
Assistant Branch Manager
Commonwealth Bank Bendigo
01.1996 - 04.2001
Branch Manager
Commonwealth Bank Merbein and Red Cliffs
01.1992 - 01.1996
Operations Manager
Commonwealth Bank Swan Hill
01.1987 - 01.1992
Second in Charge Operating Theatre Sterilisation Unit
Bendigo Base Hospital
01.1979 - 01.1982
State Enrolled Nurse
Mildura Base Hospital
01.1977 - 01.1979