MANILYN ARCADIO

Face to Face school finish Aug, on going work placement in need to commence. I have learn so many knowledge for the course.

Including

• Supported clients in maintaining personal interests or hobbies, fostering a sense of purpose and engagement.
• Assisted clients in navigating transportation options for increased autonomy in attending appointments or community events.
• Enhanced client well-being by providing personalized and compassionate care in daily activities.
• Developed individualized care plans to address specific needs and promote independence.
• Communicated effectively with family members regarding updates on client status, concerns, or achievements.
• Advocated for client rights within healthcare systems or other relevant agencies.
• Utilized detailed documentation practices to maintain accurate records of services provided and progress observed.
• Collaborated with interdisciplinary teams to develop comprehensive care plans tailored to each client''s needs.
• Assisted clients with personal hygiene tasks for improved health and comfort.

• Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
• Trained employees in essential job functions.
• Mentored and supported junior staff members to apply best practices and follow procedures.
• Supervised and coordinated team to provide guidance and support and maximize performance.
• Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
• Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
• Enhanced team performance by providing ongoing coaching, feedback, and training opportunities for staff members.
• Oversaw inventory management, ordering supplies as needed to maintain adequate stock levels and minimize waste.
• Maintained a safe and secure environment for guests and employees through regular facility inspections and adherence to safety protocols.
• Conducted regular performance evaluations for team members, identifying areas of improvement and recommending appropriate action plans.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

• Managed access control systems to ensure only authorized personnel could enter restricted areas of the airport.
• Maintained a safe environment for travelers by consistently enforcing airport safety regulations and protocols.
• Streamlined the screening process with efficient use of X-ray machines, metal detectors, and other advanced technologies.
• Provided exceptional customer service to passengers, addressing their concerns while maintaining a professional demeanor during security procedures.
• Protected sensitive information from unauthorized disclosure through careful handling of classified materials and adherence to confidentiality policies.
• Reduced potential threats by promptly responding to and resolving security incidents and emergencies.
• Improved overall airport safety by participating in regular training exercises to stay current on emerging threats and security best practices.
• Enhanced airport security by conducting thorough screenings and inspections of passengers, luggage, and cargo.
• Promoted an inclusive and welcoming airport environment by addressing the needs of diverse passengers, including those with disabilities or special requirements.
• Collaborated with law enforcement agencies on investigations, ensuring smooth coordination and efficient information sharing.
• Contributed positively to team morale by fostering an atmosphere of mutual support and open communication among colleagues.
• Supported ongoing risk assessments by providing detailed reports on observed incidents or concerning trends within the airport environment.
• Identified suspicious behavior through keen observation skills, enabling prompt intervention in potentially dangerous situations.
• Attended daily briefings with supervisors to discuss issues with security screening processes.
• Operated x-ray machines, hand wands, and advanced imaging technology to conduct screening of passengers and baggage.
• Manually screened passengers unable to pass through metal detectors or who triggered alarms.
• Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
• Adhered to strict screening techniques and procedures while conducting human screenings.

• For the last 2 year and 11 months, i have work casually as a bar attendant all rounder to food service and assisted with daily runnings in booking in general restaurant area for a local pub in Duncraig.
• My responsibilities included; - Supervisor in General Restaurant and Bar duties serving high level of customer services - Ensure Restaurant and Bar floor is set-up, clean and prepared for peak serving times - Taking orders and serving customers at both pick-up station and or serving meals at customer tables in restaurant - Assist in daily stacking of Bar Cool Room including Drinks, connection of Bar tap - Responsible service of alcohol for popular knock-off bar venue - Abide by Duty Manager Responsible service of Alcohol in Airport Bar ensuring all policies and procedures on customer alcohol consumption - Overall Head Barista management of all café dine in and take-away Coffee, Hot and cold Drink orders - Provide friendly and efficient customer service - Ability to work under pressure in creating quick, accurate coffee orders for drive through during peak rush periods (Breakfast, Lunch, Dinner, etc.) - Great knowledge of National Health Food, Hygiene and safety

• For the last 6 months, I have been working casually as a front desk receptionist for a local motel in South Hedland
• I assisted with the daily runnings in booking in general motel bookings and accommodation including assisting visitors and tourists navigate around multiple sites around town
• My duties in this role also included: - Administrative assistance with all front-desk and reception duties - Conduct all call and emails and customer service in booking rooms and packages - Assist head manager where possible with their daily priorities - Coordinate Check In/Check Out times - Assist in motel restaurant, when required during peak times including lunch and dinner shifts. - Work across Day and night roster including night shifts
• Kept reception area clean and neat to give visitors positive first impression.
• Resolved customer problems and complaints.

• For the last 2 years, I have built my career from Café attendant to overall café duty manager in the Airport Café department at the Port Hedland International Airport
• I assisted head Airport and Esplanade management with the daily operations and running of the Airport Café and bar alongside busy international Pilbara FIFO airport hub
• My responsibilities included: - General Duty Manager and daily management of busy Airport Café, Bar & Retail and tourism merchandise departments - Work on-call to sometimes irregular hours for morning and night shifts - Manage and assist daily industrial kitchen, food handling, bar, food preparation for peak and busy departure and arrival flight periods - Supervise Café attendants with customer service, Responsible service of alcohol
• Food preparation, cleaning, health and safety, etc. - Abide by Duty Manager Responsible service of Alcohol in Airport Bar ensuring all policies and procedures on customer alcohol consumption - Management of Café stock management, ordering and delivery handling - Daily financial handling and management of café banking - Daily Correspond with Esplanade Head Management in building overall stock, sales and profit and loss statements, etc.

• During my casual employment at the Walkabout Hotel, I was a casual restaurant and bar attendant assisting with the overall daily hospitality operations at the popular Walkabout Hotel
• My duties in this role included: - General Restaurant and Bar duties serving high level of customer services - Ensure Restaurant and Bar floor is set-up, clean and prepared for peak serving times - Taking orders and serving customers at both pick-up station and or serving meals at customer tables in restaurant - Assist in daily stacking of Bar Cool Room including Cocktail Drinks, connection of Bar tap - Responsible service of alcohol for popular knock-off bar venue - Count up tills and ensure all orders, EFTPOS Receipts are accounted for. - Management of Café stock management, ordering and delivery handling - Daily financial handling and management of café banking

• So over 2 years, I was employed part-time for the local McDonalds Café where I grew from crew member to head barista and crew trainer
• I assisted in the daily operations of the busy and popular venue
• My duties also included: - Assist in the daily management of the McDonald's Café Become a supervisor in the station McCafe area - Overall Head Barista management of all café dine in and take-away Coffee, Hot and cold Drink orders, overseeing from floor staff to the volume of capacity venue include drive thru coffee. - Provide friendly and efficient customer service - Assist head management with the daily training of new crew members throughout kitchen, café and restaurant - Daily management of Café cool display food (muffins, cakes, etc.) - Ability to work under pressure in creating quick, accurate coffee orders for drive through during peak rush periods (Breakfast, Lunch, Dinner, etc.) - Great knowledge of National Health Food, Hygiene and safety

• Assist in all kitchen hand duties for In-House QUBE Catering for mining staff
• Assist chef with daily menu and preparing food for company mess hall
• Prepare all vegetables, meat and stock all food from kitchen fridges to displays