Maninder Kaur
Underwood,QLD
Summary
Versatile Support Specialist skilled handling data, technical issues and personnel support tasks in distributed environment. Self-motivated and attentive with good interpersonal and problem-solving abilities. Offering 2 years of experience in ICT.
Overview
6
6
years of professional experience
Work History
ICT Centre Support Specialist
Goodstart Early Learning Limited
03.2022 - Current
- Provide technical support and assistance to staff and students
- Manage and resolve IT-related issues and requests
- Collaborate with the IT team to improve system performance and user experience
- Conduct training sessions for staff on new technologies and software
- Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
ICT Centre Support Specialist
Goodstart Early Learning Limited
03.2022 - Current
- Provide technical support and assistance to staff and students
- Manage and resolve IT-related issues and requests
- Collaborate with the IT team to improve system performance and user experience
- Conduct training sessions for staff on new technologies and software
Team Member
IGA
04.2019 - 03.2022
- Cultivated strong relationships with colleagues and upper management, contributing to a positive work environment
- Demonstrated quick learning of tasks, optimizing performance and efficiency
- Consistently exceeded job requirements by going above and beyond expectations
- Guided newly hired team members on company procedures and safety protocols
- Addressed assembly issues through effective troubleshooting
- Collaborated with the team and management for seamless operations
- Handled customer complaints and grievances with professionalism
- Oversaw ordering, receiving, pricing, and stocking to maintain optimal product levels
- Ensured team compliance with safe work practices
Education
Master of Science - Information and Communication Technology
University of Sunshine Coast
05.2021
Skills
- Team Collaboration
- Customer Service Excellence
- Operational Efficiency
- Training and coaching
- Incident Management
- Ticket management
- Problem Solving
- Leadership
- Communication
- Remote Support
- Support Services
- Customer Relationship Management
Awards
Employee of the Month, Goodstart Early Learning , May 2023
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Full Professional
Timeline
ICT Centre Support Specialist
Goodstart Early Learning Limited
03.2022 - Current
ICT Centre Support Specialist
Goodstart Early Learning Limited
03.2022 - Current
Team Member
IGA
04.2019 - 03.2022
Master of Science - Information and Communication Technology
University of Sunshine Coast
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