Maninder Singh
Wollert
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
11
11
years of professional experience
1
1
Certification
Work History
ICT Business Analyst
Sndhu Enterprises
03.2021 - Current
- Developing financially feasible business cases supported achievable & measurable benefits
- Partners with development, and analytics teams to provide reporting on software and business development solutions using data and process modelling techniques
- Identifying obstacles & risks, defining the steps to be taken by managers to lessen the risks
- Using project management methodologies to research business based problems & opportunities, make sound recommendations to maximise awareness of benefits
- Implement problem-solving methods and developing functional specifications for use by system developers
- Examining the process implementation phases to collect data and take responsibility for deploying functional solutions, which ensure acceptable quality and integrity of the system
- Identifying & reporting issues/requirements and ensuring that they are resolved in a timely manner
- Conduct workshops and training sessions in how to use the new systems
- Recognising and communicating the objective of business need to the appropriate stakeholder level
- Conducting research and making strategic recommendations
- Liaising with the Director in the rolling out of the various interstate business projects across Victoria, South Australia and NSW
Manager
Hungry Jacks
10.2013 - 03.2021
- Company Overview: Melbourne
- Supervise day-to-day operations in the customer service department
- Respond to customer service issues in a timely manner
- Create effective customer service procedures, policies, and standards
- Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis
- Implement an effective customer loyalty program
- Maintain accurate records and document all customer service activities and discussions
- Assess service statistics and prepare detailed reports on your findings
- Hire and train new customer service agents
- Manage the approved budget of the customer service department
- Stay informed on the latest industry techniques and methods
- Melbourne
IT Analyst (Internship)
Mobilise IT
03.2017 - 05.2017
- Company Overview: Melbourne
- Maintaining and upgrading existing systems as required
- Designing new computer systems and frameworks
- Troubleshooting technical issues
- Risk mitigation planning
- Collaborating with Business Analysts, Project Leads and IT team to resolve issues and ensuring solutions are viable and consistent
- Creating system guidelines and manuals for the organisation
- Running training sessions and workshops on system processes
- Conducting regular reviews of systems and generating reports on efficiencies and improvement areas
- Structuring and prioritising business requirements and communicating plans with stakeholders for review and approval
- Melbourne
Education
Master of Computer Applications - Computer And Information Systems
Master of Information System
Melbourne, VIC07-2016
Bechlor of Computer Application - Computer Applications
G.N.D.U
Punjab07-2011
Skills
- Strong organizational skills
- Excellent teamwork
- Highly professional
- IT infrastructure
- Works well independently
Certification
Real estate certificate
Timeline
ICT Business Analyst
Sndhu Enterprises
03.2021 - Current
IT Analyst (Internship)
Mobilise IT
03.2017 - 05.2017
Manager
Hungry Jacks
10.2013 - 03.2021
Master of Computer Applications - Computer And Information Systems
Master of Information System
Bechlor of Computer Application - Computer Applications
G.N.D.U
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