Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
PROFILES
ACADEMIC COURSES
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MANU JOHNY

Klemzig,SA

Summary

A motivated and detail-oriented professional with a strong background in business analytics and practical experience in retail operations and customer service. I have refined my skills in inventory administration, sales promotion, and team leadership as a result of my experience in fast-paced retail environments. I am in pursuit of a challenging opportunity that will enable me to leverage my analytical capabilities, problem-solving skills, and customer-focused perspective to facilitate business success and ongoing development. My objective is to combine my academic background with my practical experience to offer data-driven solutions that simplify strategic decision-making and operational excellence.

Overview

6
6
years of professional experience

Work History

Console Operator

OTR
10.2023 - Current
  • Managed daily store operations, including cash handling, banking, and POS system maintenance.
  • Coordinated supplier orders and maintained accurate inventory through weekly audits.
  • Led staff training and resolved customer issues to ensure smooth service delivery.
  • Promoted in-store offers to customers, driving additional sales.

Team Member

Coles
05.2023 - Current
  • Handled products and equipment in accordance with safety and sanitation guidelines.
  • Broke down heavy pallet loads of cases, boxes and bags.
  • Served shoppers in a prompt, courteous and friendly manner.
  • Safely used knives, scales, wrappers, compactors, garbage disposals, pallet jack and hand trucks.
  • Delivered exceptional customer service, ensuring positive shopping experiences.

Intern

PixelForce
01.2023 - 06.2025
  • Performed business and functional analysis for digital products in agile development environments.
  • Interpreted complex client requirements and translated them into user stories and wireframes for tech teams.
  • Utilized data-driven decision-making to optimize digital solutions and improve client outcomes.
  • Developed analytical reports utilizing advanced data visualization tools to support decision-making processes.

Retail Sales and Operations Coordinator

Menachery Bag Bazar
08.2019 - 12.2022
  • Managed daily sales transactions, operated POS systems, and handled cash/card payments.
  • Provided customer service, upselling and assisting customers with product selection.
  • Maintained inventory levels, managed stock intake, and handled vendor communication.
  • Recorded daily revenue and expenses, assisted with bookkeeping and account balancing.
  • Oversaw store opening/closing duties, floor arrangement, and team coordination.

Education

MBA - Business Analytics

University of South Australia
Adelaide, SA
06.2025

Bachelor of Arts - Accounting And Finance

Mahatma Gandhi University
Kerala, India
06.2022

Skills

  • Problem-solving
  • Customer relations
  • Money handling
  • Decision-making
  • R Programming
  • Excel
  • Tableau
  • Strong research skills, including data collection, analysis, and interpretation
  • Time management
  • Customer service
  • Team leadership
  • Attention to detail and strong organizational skills
  • Python
  • Knime
  • Power BI

Accomplishments

  • Selected as the Secretary of the Marketing fest conducted by commerce department of Sree Sankara College and supervised a team of 150+ members (2021-22).
  • Appointed as the Tournament Director of the inter Soccer League conducted by Mahatma Gandhi University at Sree Sankara College and spearheaded a group of 50+ members (2020-21).
  • Commerce stream topper and 11th overall rank holder, Sree Sarada Vidyalaya, Kalady (2018–19).
  • Selected as the school's sports leader on the basis of titles earned in the annual sports meet and other events (2017-18).

Timeline

Console Operator

OTR
10.2023 - Current

Team Member

Coles
05.2023 - Current

Intern

PixelForce
01.2023 - 06.2025

Retail Sales and Operations Coordinator

Menachery Bag Bazar
08.2019 - 12.2022

MBA - Business Analytics

University of South Australia

Bachelor of Arts - Accounting And Finance

Mahatma Gandhi University

PROFILES

https://www.linkedin.com/in/manu-johny-35a170268

ACADEMIC COURSES

  • Machine Learning
  • Data Wrangling and Social Media Analytics
  • Data Visualisation and communication
  • Big Data Concepts
  • Marketing and People Analytics
  • Advanced Analytic Techniques

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MANU JOHNY