Manuel Pichi
Southport
Summary
Motivated Restaurant Manager with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Wait Staff Member
La Calabrese Italian Restaurant
12.2024 - Current
Bar Assistant Manager
Belfiore Park Hotel
03.2023 - 10.2024
- Supported management in the planning and execution of promotional events to attract new customers.
- Reduced waste by closely monitoring perishable items and implementing effective stock rotation practices.
- Updated drink menu with creative cocktails, contemporary wines, and craft beers.
Restaurant Supervisor
Belfiore Park Hotel
04.2021 - 10.2022
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Monitored health and safety standards to maintain a clean, safe working environment.
- Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
- Hired, trained and mentored staff to meet and exceed high quality standards.
Server
Pane & Vino
07.2019 - 02.2020
Server
Disney Epcot
03.2019 - 06.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Crew Member
McDonald's
06.2018 - 10.2018
Lifeguard
Marilandia
06.2017 - 10.2017
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
Catering Staff Member
Villa Meravigliosa Events
06.2016 - 10.2016
Wait Staff Member
Country Risto-Pub
06.2015 - 09.2015
Education
FOOD AND BEVERAGE MANAGER 2 Years Course
ITS ACADEMY TURISMO VENETO
Verona (Italy)05-2022
DIPLOMA IN GRAPHIC DESIGN AND COMMUNICATIONS
I.I.S. EINAUDI-MATTEI
Latina (Italy)04-2018
LIFEGUARD Course
F.I.N.
Latina (Italy)02-2017
Skills
- Strong multitasking
- POS systems proficiency
- Team coordination
- Design software: sketch, invision, photoshop
- Adobe creative suite (photoshop, illustrator, dreamweaver)
- Customer-oriented
- Budgeting and planning
- Microsoft Excel proficiency
Accomplishments
- Supervised team of 10 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Certification
- Driver's License
- Basic Life Support Certification (BLS)
- First Aid Certification
- Alcohol Server Certification - Training for Intervention Procedures (TIPS).
Languages
English
Full Professional
Spanish
Full Professional
German
Limited Working
Italian
Native or Bilingual
Timeline
Wait Staff Member
La Calabrese Italian Restaurant
12.2024 - Current
Bar Assistant Manager
Belfiore Park Hotel
03.2023 - 10.2024
Restaurant Supervisor
Belfiore Park Hotel
04.2021 - 10.2022
Server
Pane & Vino
07.2019 - 02.2020
Server
Disney Epcot
03.2019 - 06.2019
Crew Member
McDonald's
06.2018 - 10.2018
Lifeguard
Marilandia
06.2017 - 10.2017
Catering Staff Member
Villa Meravigliosa Events
06.2016 - 10.2016
Wait Staff Member
Country Risto-Pub
06.2015 - 09.2015
FOOD AND BEVERAGE MANAGER 2 Years Course
ITS ACADEMY TURISMO VENETO
DIPLOMA IN GRAPHIC DESIGN AND COMMUNICATIONS
I.I.S. EINAUDI-MATTEI
LIFEGUARD Course
F.I.N.
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