Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dragana Kotur

CABRAMATTA

Summary

A dedicated and results-driven professional with three years of experience in customer service, seeking a part time position where I can apply my exceptional ability to thrive under pressure while maintaining a high level of performance. I have consistently demonstrated strong interpersonal skills and a genuine passion for providing outstanding customer experiences. As a team player, I actively contribute to collaborative environments and foster a positive work atmosphere. I am eager to take on new challenges and expand my skill set, leveraging my adaptability and willingness to learn in any given role. My goal is to contribute to the success of an organisation by delivering exceptional service and continuously improving processes. I am committed to achieving excellence in my work and making a valuable impact in a dynamic professional setting.

Overview

4
4
years of professional experience

Work History

Hospitality Worker

McDonald's Restaurant
07.2021 - Current
  • Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
  • Reduced risks by maintaining clean and organised work environment.
  • Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
  • Supported restaurant operations by assisting servers during busy periods or covering shifts as needed.
  • Provided customer service to ensure satisfaction throughout dining experience.
  • Executed 80-100 orders per shift with minimal wait time.

Hospitality Worker

Hungry Jack's
11.2024 - 02.2025
  • Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
  • Processed orders on POS system and accepted cash and charge payments.
  • Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
  • Processed up to 80-100 orders per shift while ensuring $0 cash discrepancy.
  • Promptly resolved customer complaints, escalating major issues to supervisor.

Education

Liverpool Girls Highschool
Sydney, NSW

Skills

  • Customer service
  • Communicating with clients
  • Providing customer support
  • Team management
  • Conflict resolution
  • Cleaning and sanitisation

Timeline

Hospitality Worker

Hungry Jack's
11.2024 - 02.2025

Hospitality Worker

McDonald's Restaurant
07.2021 - Current

Liverpool Girls Highschool
Dragana Kotur