Maria Davila
Summary
Highly skilled business professional with 3 years of experience as a manager on duty (supervisor) on fast paces hospitality environments, 1 year as Assistant Restaurant Manager and 2 years as Restaurant Manager. Driven leader with strong problem-solving and customer service skills. Knowledgeable in food safety and sanitation protocols with expertise in general operations management, special events, staff development and training, recruitment and vendor negotiations.
Overview
9
9
years of professional experience
Work History
Restaurant Manager Guzman Y Gomez Port Macquarie
Danny Athan's
02.2022 - Current
- Achieved staffing objectives through strategic and tactical planning, program management expertise and knowledge of effective recruitment, interviewing and training procedures.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Established protocols to use for inventory control and management, streamlining internal process.
- Performed wide-ranging administrative, financial and service-related functions.
Assistant Store Manager Wollongong
Paul O'neill
11.2020 - 01.2022
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Set clear expectations and created positive working environment for employees.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
Shift Leader in Guzman Y Gomez
Danny Athans
10.2017 - 11.2020
- Responsibly managed of restaurant planning to ensure consistent smooth running of activities during specific trading hours.
- Accountable for overall management and operation activities of the restaurant following brand's standards.
- Motivate employees during trading hours by setting approachable goals to make them thrive.
- Ensure well training of employees and coaching of crew.
Line/Sales
Guzman Y Gomez Corporate
02.2015 - 06.2016
- Deep understanding of GYG operational activities ensuring proactively and promptly delivery of highest level of customer experience.
- Excellent interpersonal and communication skills.
- Food handling and maintaining safe work environment at all times.
Education
Bachelor of Business - Major in Marketing
Kent Institute
Sydney, NSW12.2020
Skills
- Team management
- Problem resolution
- Stock Management
- POS Systems
- Incident Reports
- Human Resource Policies
- Safe food handling
- Relationship development
- Staff Management
Timeline
Restaurant Manager Guzman Y Gomez Port Macquarie
Danny Athan's
02.2022 - Current
Assistant Store Manager Wollongong
Paul O'neill
11.2020 - 01.2022
Shift Leader in Guzman Y Gomez
Danny Athans
10.2017 - 11.2020
Line/Sales
Guzman Y Gomez Corporate
02.2015 - 06.2016
Bachelor of Business - Major in Marketing
Kent Institute