Maria Gomez
Mount Gravatt,State/territory
Summary
Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism while promoting an inclusive environment.
Overview
6
6
years of professional experience
Work History
Retail Assistant & Stylist
Kitten D'Amour
07.2023 - Current
- Answered customer enquiries regarding products, helped locate merchandise, and promoted key items.
- Managed inventory with accuracy, ensuring optimal product displays and minimizing stock discrepancies.
- Managed efficient cash register operations.
- Worked to meet or exceed special targets for store events and specific product promotions.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Responsible for store opening and closing procedures.
Owner and Manager
Albatroz Vintage Thrift Shop
06.2021 - 02.2023
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Monitored daily cash discrepancies, inventory shrinkage and write-off.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Retail Assistant
Zara
03.2018 - 06.2021
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Resolved customer complaints professionally, maintaining a positive brand image.
- Answered incoming calls and emails to provide product information, features and benefits.
- Processed customer returns to manage smooth refunds and exchanges following store procedures.
Education
Bachelor of Literature - Hispanic And Latin American Literature
UPB University
Medellin, Colombia08.2022
Certificate of General English - English Language
APC English Unlimited
Brisbane, QLD10.2023
Skills
- Promotional event support
- Flexible Hours
- Style Advice
- Store Organization
- Register Opening and Closing
- Upselling strategies
- Merchandise Receiving and Handling
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
French
Professional Working
Timeline
Retail Assistant & Stylist
Kitten D'Amour
07.2023 - Current
Owner and Manager
Albatroz Vintage Thrift Shop
06.2021 - 02.2023
Retail Assistant
Zara
03.2018 - 06.2021
Bachelor of Literature - Hispanic And Latin American Literature
UPB University
Certificate of General English - English Language
APC English Unlimited
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