Maria Ross
KPI Services & Moonyah Workforce
Hope Island,QLD
30
years of professional experience
Organised administrative professional with 14 years experience in school administration, and data entry. Skilled in managing records, scheduling, billing, and front desk operations with accuracy and professionalism. I bring strong attention to detail, time management, and calm communication in busy environments.
I possess strong interpersonal skills and a capacity to adjust to a fast-changing environment. I have a strong work ethic and proven ability to work well as an individual or as part of a team.
Work History
Traffic Controller
2 Years 3 Months- Positioned cones, signs, and barriers to control traffic flow effectively.
- Directed vehicle and pedestrian movements to maintain safe site access.
- Monitored site conditions and adjusted traffic plans to reduce hazards.
- Communicated clearly with crews and drivers to coordinate safe movements.
- Followed safety procedures to support compliant work zone operations.
- Responded quickly to changing conditions to maintain orderly traffic management.
- Controlled pedestrian movements to prevent intrusion into work zones.
- Directed traffic in construction sites to maintain safe conditions for workers and motorists.
Receptionist
1 Year 11 Months- Managed patient check-in, appointment scheduling, and front desk flow with accuracy
- Answered multi-line calls and directed enquiries to appropriate clinical staff
- Answered central telephone system and directed calls accordingly.
- Processed Medicare, private billing, and EFTPOS transactions efficiently
- Maintained confidential patient records and updated practice files promptly
- Coordinated recalls, follow-up bookings, and appointment confirmations
- Supported doctors and nurses with administrative tasks and room readiness
- Resolved patient enquiries calmly, ensuring professional service at reception
- Improved daily workflow by prioritising urgent arrivals and high-volume phone traffic
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
School Administrator
14 Years 2 Months- Coordinated student records, attendance updates, and confidential files with accuracy.
- Scheduled meetings, managed calendars, and supported daily office operations for staff and families.
- Processed enrollment forms, registrations, and transfer documents while maintaining compliance standards.
- Responded to parent, student, and staff inquiries with timely, professional communication.
- Prepared correspondence, reports, and meeting materials for school administrators.
- Maintained data entry in student information systems and verified record completeness.
- Assisted with front desk coverage, phone routing, and visitor check-in procedures.
- Maintained a welcoming front office environment for students, parents, staff, and visitors to promote positive school culture.
- Enhanced student safety by monitoring visitor access and distributing visitor badges as needed.
- Assisted in budget management by accurately tracking expenses and maintaining detailed financial records.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Providing technical assistance in the operation of the kitchen under the supervision of a teacher, including where some discretion and judgement are involved.
- Preparation of materials and resources for food technology lessons in accordance with relevant safety protocols.
- Looking after the TAS department's budgets.
- Ordering all the food required for the lessons weekly.
Sales Order Coordinator
29 Years 11 Months- Coordinated sales orders, ensuring accurate entry and timely processing across internal systems.
- Communicated with stores, customers, and logistics teams to confirm order requirements.
- Monitored order status and followed up with suppliers to resolve delays and discrepancies.
- Updated stock allocations and inventory records to support replenishment and availability.
- Reviewed purchase orders and shipment details to maintain data accuracy and compliance.
Education
Diploma - Receptionist/Secretary And Travel And Tourism
Diploma - Legal Secretary
Skills
Traffic management
Logistics coordination
Data entry
Analytical thinking
Strong organisational skills
Time management skills
Teamwork
Stakeholder communication
Professional communication
Communication effectiveness
Attention to detail
Fast learner
Referees
Kate Martin - School Administration Manager
Blacktown Girls High School
Wk: 02 9831 7577 - Mb: 0438 551 549
Robin Llewellen - Practice Manager
Homeworld Helensvale Medical Centre
Wk: 07 5580 6677 - Mb: 0438 716 991
Timeline
Traffic Controller
KPI Services & Moonyah Workforce
07.2024 - CurrentRead More
Receptionist
Homeworld Helensvale Medical Centre
06.2022 - 05.2024Read More
School Administrator
Blacktown Girls High School
10.2007 - 12.2021Read More
Sales Order Coordinator
Big W
11.1996 - 2000Read More
Receptionist Centre of NSW
Diploma from Receptionist/Secretary And Travel And Tourism
Read More
Modern Business College of Australia
Diploma from Legal Secretary
Read More