MARIA SCHUMACHER
Southport,QLD
Summary
To whom it may concern, I am writing to you in appLying for work pLacement as Allied Health Assistant. l am delighted to apply for such a position, as I already possess many years of experience in a variety of customer service and hospitality roles. l am confident that l possess the desired skillset and the necessary qualifications to be a perfect fit for this role. I am a highly motivated and friendly person, and l have been trained to deliver within high-pressure headlines consistently. l have overseen the internal and external office communication and facilitation of meetings. I also maintain a strong communication skillset as I regularly follow up with customers in an approachable manner, and l am familiar with many customer service organisational software and phone systems used I am a highly motivated person that is always using critical thinking and problem solving to help other team members in the office/stores. I have long been an enthusiast of your team, so I would love the opportunity to come and work for you. Thank you for your time and consideration.
Overview
10
10
years of professional experience
Work History
Contact Center Representative
National Broadband Network
2023.11 - Current
- Improved customer satisfaction by efficiently addressing and resolving issues in a timely manner.
- Enhanced team productivity through effective collaboration and communication with colleagues.
- Provided exceptional customer service by actively listening to inquiries and offering personalized solutions.
- Exceeded performance metrics by consistently maintaining high-quality interactions with customers.
- Demonstrated empathy towards customer concerns, fostering trust and rapport during interactions.
Customer Service Representative
Telstra
2022.08 - 2023.11
- Handled customer inquiries and suggestions courteously and professionally
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Answered constant flow of customer calls with minimal wait times
- Answered customer telephone calls promptly to avoid on-hold wait times
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Sales and Service Expert
Optus Store
2021.09 - 2022.08
- Organised racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Helped customers locate products and checked store system for merchandise at other sites
- Provided positive first impressions to welcome existing, new, and potential customers
- Engaged with customers to build rapport and loyalty
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Sales Associate
Telstra Store
2020.09 - 2021.09
- Provided positive first impressions to welcome existing, new, and potential customers
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Customer Service and Technical Support
Telstra
2013.12 - 2018.09
- Handled customer inquiries and suggestions courteously and professionally
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Answered customer telephone calls promptly to avoid on-hold wait times
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
No Degree - Nursing Assistance
Foundation Education
08.2024
Certificate II - Food Handling And Barista
Skills Training College
07.2033
Diploma - Nursing Assistance
Laguna College of Business And Arts
05.2010
Skills
- Workload Management
- Complaint resolution
- Customer Service
- Customer Support
Timeline
Contact Center Representative
National Broadband Network
2023.11 - Current
Customer Service Representative
Telstra
2022.08 - 2023.11
Customer Sales and Service Expert
Optus Store
2021.09 - 2022.08
Sales Associate
Telstra Store
2020.09 - 2021.09
Customer Service and Technical Support
Telstra
2013.12 - 2018.09
No Degree - Nursing Assistance
Foundation Education
Certificate II - Food Handling And Barista
Skills Training College
Diploma - Nursing Assistance
Laguna College of Business And Arts
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