Maria Taylor
MELBOURNE,VIC
Summary
Dynamic professional with a strong background in customer engagement and problem-solving. Proven ability to foster meaningful relationships and deliver exceptional service in fast-paced environments.
Overview
2027
2027
years of professional experience
Work History
Cafe Barista
Waterfalls Cafe
Mount Field National Park, Tasmania
2023 - Current
- Cultivated a welcoming atmosphere in the café through active customer engagement and personalized service.
- Prepared beverages including cappuccinos, macchiatos, lattes, mochas, and espressos.
- Restocked workstations with essential supplies, enabling efficient beverage preparation and service.
- Maintained health and safety standards for food preparation and service, ensuring compliance and customer safety.
Advertising Sales Representative
Star Newspaper
Mount Isa, Queensland
12.2018 - 09.2020
- Collaborated with clients to understand their advertising needs and preferences.
- Presented advertising solutions using print and digital media formats effectively.
- Developed advertising proposals for local businesses to increase brand visibility.
- Managed client accounts and ensured timely delivery of advertising materials.
- Researched industry trends to identify new opportunities for client engagement.
- Maintained accurate records of client interactions and campaign progress regularly.
Coastline Newpapers
Michael McCrae
Bundaberg, Queensland
06.2010 - 12.2016
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
CEO club
Mountain View Golf Club
Tom Price, Western Australia
02.1985 - 03.1998
- Directed strategic initiatives to enhance club member engagement and retention.
- Oversaw daily operations to ensure smooth functioning of golf club facilities.
- Managed staff recruitment, training, and performance evaluations for club personnel.
- Fostered partnerships with local businesses to enhance community involvement and sponsorships.
- Evaluated vendor contracts to optimize service quality and cost-effectiveness.
- Recruited, trained, mentored, and managed employees at all levels within the organization.
Skills
- Beverage preparation
- Customer engagement
- Customer service
- Customer feedback
- Beverage marketing
- Sales tracking
- Supply management
- Team collaboration
- Team leadership
- Conflict resolution
- New employee onboarding
- Problem resolution
Timeline
Advertising Sales Representative
Star Newspaper
12.2018 - 09.2020
Coastline Newpapers
Michael McCrae
06.2010 - 12.2016
CEO club
Mountain View Golf Club
02.1985 - 03.1998
Cafe Barista
Waterfalls Cafe
2023 - Current