Maria Umali
MELBOURNE,VIC
Summary
A motivated and friendly individual with a background in food hospitality and customer service, currently studying a Bachelor of International Studies. Skilled in delivering warm and professional guest experiences in fast-paced environments. Knowledgeable in food safety practices, cash handling, organisation, and maintaining smooth operations during busy periods. Demonstrates strong adaptability, attention to detail, and a proactive work ethic. Known for having a warm demeanour, polished presentation and enjoy building positive relationships with customers.
Overview
4
4
years of professional experience
Work History
Bakery Cafe all-rounder
Family Business
PYRAMID HILL, VIC
01.2022 - 11.2025
- Prepared and served beverages and food items to customers daily.
- Guided customers in menu selections and accommodated special requests to enhance dining experience.
- Handled customer inquiries and resolved issues promptly and professionally.
- Greeted customers upon arrival and provided assistance with menu selections.
- Collaborated with team members to ensure smooth cafe operations.
- Trained new staff on cafe procedures and customer service techniques.
- Operated cash register and processed customer transactions efficiently.
- Maintained cleanliness of cafe area and adhered to health standards.
- Performed opening and closing duties such as setting up, breaking down stations prior to, after shift hours.
Education
High School Diploma -
Boort District School
Boort, VIC11-2025
Bachelor of International Studies - Humanities
RMIT University
Melbourne, VIC05-2026
Skills
- Customer service
- Food safety
- Cleanliness and hygiene
- Coffee making
- Food preparation
- Neatly presented
- Extroverted
- Attention to detail
- Organised
- Flexible schedule
- Customer engagement
- Goal-oriented
Timeline
Bakery Cafe all-rounder
Family Business
01.2022 - 11.2025
High School Diploma -
Boort District School
Bachelor of International Studies - Humanities
RMIT University