MARIA ALLYZA ANGELICA TOLENTINO
Waurn Ponds,Australia
Summary
Student at Royal Melbourne Institute of Technology taking up Master of Advertising with a Bachelor's Degree in Business Administration. Dedicated and flexible Customer Service Professional with 4 years of experience in resolving customer concerns and inquiries. Articulate, enthusiastic, and result-oriented with demonstrated passion for building rapport with customers to increase satisfaction contributing to the company's success. Also, an experienced Human Resource Specialist skilled in administration, schedule management, end to end recruitment, and professional communication with stakeholders. Facing every challenges and opportunities with a can-do attitude and eagerness to learn.
Overview
5
5
years of professional experience
Work History
CUSTOMER SERVICE - EVENT STAFF
Spark Event Management Melbourne
04.2023 - Current
- Provided warm greetings to customers
- Gave information and direction about the event venue
- Listened to individual complaints with open mind and asked detailed questions to understand issues
- Addressed customer service enquires quickly and accurately
- Built rapport with customers through courteous and professional communications.
HUMAN RESOURCE SPECIALIST
SFA Semicon Corporation
04.2022 - 12.2022
- Consolidated manpower requests from 9 departments of the company
- Managed the hiring processes within the company, dealing with matters including writing adverts, reviewing CVs, interviewing, selecting candidates, and onboarding of 20+ new hires monthly
- Interviewed supervisors and managers to generate detailed job descriptions
- Scheduled and conducted orientation and seminars
- Maintained accurate HR filing and reporting using HRIS
- Achievement: Recognized for being able to adapt quickly to the company's workflow and efficiently fulfilling the responsibilities under the job description. As well as, demonstrating effective communication to different departments and managers in endorsing new employees.
CUSTOMER SERVICE ASSOCIATE
Bank of Commerce
07.2019 - 04.2022
- Recommended appropriate bank products or higher-value items based on customer preferences and requirements
- Gave professional assistance with account openings and other transactions such telegraphic transfers, account maintenance, and online banking registration
- Gave accurate and timely information about bank enquiries
- Resolved customer queries over phone and by email
- Provided excellent customer support and guidance while dealing with complex complaints, offering an empathetic approach to maintain loyal customer relationships
- Built rapport with customers through courteous and professional communications
- Achievement: Commended for being efficient in accomplishing tasks. Also, for providing excellent customer service to all bank clients and maintaining composure in handling multiple tasks in pressured situations.
Education
MASTER OF ADVERTISING -
Royal Melbourne Institute of Technology
Melbourne, VIC07.2025
ENGLISH CERTIFICATE -
Royal Melbourne Institute of Technology
Melbourne, VIC06.2023
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION -
Angeles University Foundation
Angeles City Philippines03.2019
Skills
- Microsoft Office
(Outlook, Word, Excel, PowerPoint)
- Online meeting platforms
(Zoom, Google meet, Microsoft teams)
- Google applications
(Google docs, Google calendar)
- Job portals for recruitment
(Indeed, Jobstreet, Jora, Linkedin)
- Photo editing using Canva and Adobe Photoshop
- Customer service
- Strong verbal and written communication
- Problem solving
- Multitasking
- Schedule management
- Data entry and word processing
- Attention to details
- Time management
- Team player
- Flexibility
- Friendly, Positive Attitude
Languages
Filipino - Native language
English - Fluent in both verbal and writing
Korean - Basic knowledge
Volunteer
- Blood Donor
- Children Church Teacher
- Church Youth Leader
References
Available upon request
Timeline
CUSTOMER SERVICE - EVENT STAFF
Spark Event Management Melbourne
04.2023 - Current
HUMAN RESOURCE SPECIALIST
SFA Semicon Corporation
04.2022 - 12.2022
CUSTOMER SERVICE ASSOCIATE
Bank of Commerce
07.2019 - 04.2022
MASTER OF ADVERTISING -
Royal Melbourne Institute of Technology
ENGLISH CERTIFICATE -
Royal Melbourne Institute of Technology
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION -
Angeles University Foundation
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