Mariam Al-Hasan
Moonah,TAS
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Aged Care worker position. Ready to help team achieve company goals.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Reliable employee seeking Aged care worker position. Offering excellent communication and good judgment.
Experienced Customer and client one on one with over 26 years of experience in Own Business , Excellent reputation for resolving problems and improving customer satisfaction.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Study in Certificate 3 in Aged Care
AETS
Moonah, TAS
03.2021 - 03.2022
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Exceeded goals through effective task prioritization and great work ethic.
- Participated in team-building activities to enhance working relationships.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Maintained excellent attendance record, consistently arriving to work on time.
- Identified issues, analyzed information and provided solutions to problems.
- Actively listened to clients ; handled concerns quickly and escalated major issues to supervisor.
Self Employed Corner Store
Self Employed
Moonah, TAS
02.2001 - 10.2021
- Actively listened to customers, handled concerns quickly
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed and packaging.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Prepared variety of foods according to customers' orders or supervisors' instructions by following approved procedures.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Accurately operated cash register to process customer payments.
- Prepared salads, soups and sandwiches for customers.
- Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
- Developed and maintained relationships with customers and suppliers through account development.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed store organization, maintenance and purchasing functions.
Waitress
Pizza Hut
Belfield, NSW
02.1994 - 01.1996
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Bussed and reset tables to keep dining room and work areas clean.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Stayed up-to-date on menu changes to help customers make food choices.
- Inspected dishes and utensils for cleanliness.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
Education
No Degree - Primary
Lakemba Primary School
Lakemba, NSWHigh School Diploma -
Wiley Park Girls High School
Punchbowl, NSW1994
Skills
- Patient care and monitoring
- Resident care training
- Transition of care understanding
- Verbal and Written Communication
- Kitchen Staff Support
- Team Building
- Customer Service
- Cash Register Operation
- Reliable and Punctual
- Team Leadership
- Flexible and Adaptable
- Customer service skills
- Customer service and care
- Excellent customer service
- Fast food customer service
- Punctuality
- Dependable and Responsible
- First Aid/CPR
- Active Listening
- Reliable and punctual
- Excellent Communication
- Planning and Coordination
- Cultural Awareness
- Self-Motivated
Certification
Certificate 111 Individual Support Ageing .
Certificate in Certificate 111 in Individual Support Ageing .
On workplace in Rosary Gardens for 3 weeks I accomplished many tasks and further training in Aged care , which includes,
showering
dressing
change continence pads
assist in feeding
change beds
using various machines
help in distributing supper to residents
walk residents back to their room
help transport clients using lifting machines and equipment.
Timeline
Study in Certificate 3 in Aged Care
AETS
03.2021 - 03.2022
Self Employed Corner Store
Self Employed
02.2001 - 10.2021
Waitress
Pizza Hut
02.1994 - 01.1996
No Degree - Primary
Lakemba Primary School
High School Diploma -
Wiley Park Girls High School