Maricar Angela Tadeo Manalili
Belmont,Australia
Summary
Versatile Chef with vast experience preparing dishes to impress diners. Trains and develops chefs to company standards. Anticipates ingredient needs and arranges re-stock to facilitate productive kitchen flow and uphold business standards. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Guest Service Agent
Mercure on Hay Perth
Perth
08.2022 - Current
- Investigated guest complaints and utilized critical thinking to foster expedient resolution.
- Managed guest check-in and check-out procedures, reservations and payments.
- Responded to guests, including email, telephone, and in-person inquiries.
- Greeted arriving guests to provide assistance and facilitate check-ins.
- Welcomed large volume of guests and improved overall customer service.
- Resolved guest challenges and complaints by applying resourceful and actionable solutions.
- Maintained guest satisfaction and loyalty demonstrated through multiple online reviews.
- Assisted guests in answering questions and completing check-in and check-out processes.
- Handled payment processing and provided customers with receipts and proper bills and change.
Barista/Cook (Casual)
Cocoa and Rose Perth
Perth, WA
04.2016 - Current
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Collected payments and provided accurate change.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Described menu items to customers and suggested products based on stated preferences.
- Received and accurately processed customer payments.
- Created complex, hand-crafted beverages based upon customer preferences.
- Supported highest standards of conduct and service to support company reputation.
Chef/Cook
Academy Claremont
Perth, WA
05.2016 - 01.2019
- Instructed cooks and other workers in preparation, cooking, garnishing and presentation of food
- Supervised specialty dish preparation to satisfy customer requests and cater to various dietary needs.
- Trained kitchen workers on culinary techniques.
- Monitored kitchen area and staff to maintain overall safety and establish proper food handling techniques.
- Monitored quality, presentation and quantities of plated food across line.
- Developed standard recipes and techniques for food preparation and presentation, promoting consistently high-quality food items.
- Inspected freezers and refrigerators prior to each shift to check temperature levels and verify proper functionality.
- Assessed inventory levels and placed orders to replenish goods before supplies depleted.
Education
Education
Systems Plus
Philippines03-2012
Tourism Management -
Holy Angel University, Philippines
Skills
- Equipment Maintenance
- Meal Preparation
- Resource Management
- Dish preparation
- Business Management
- Purchasing
- Food Service Operations
- Effective Communications
- Sanitation Guidelines
- Verbal and written communication
- Knife Skills
- Operations Management
Certification
- Manual Handling
- Armed Robbery and Security Awareness
- Working at Heights
- Environment Awareness
Languages
English
Full Professional
FILIPINO
Full Professional
REFERENCES
Rafael Constantinopla, Claremont Academy Chef, +61467527324
Marian Irineo, Cocoa & Rose Owner, +61400236598
Khaled Ben Hmida, Mercure On Hay Manager, +61421947700
Timeline
Guest Service Agent
Mercure on Hay Perth
08.2022 - Current
Chef/Cook
Academy Claremont
05.2016 - 01.2019
Barista/Cook (Casual)
Cocoa and Rose Perth
04.2016 - Current
Education
Systems Plus
Tourism Management -
Holy Angel University, Philippines
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