Marie Rousselot
Perth,WA
Summary
Resourceful Customer Service Officer adept at maintaining high productivity levels and efficiently completing tasks. Skilled in conflict resolution, communication, and time management, ensuring customer satisfaction and loyalty. Excel in active listening, empathy, and problem-solving to address customer needs effectively and build positive relationships.
Overview
13
13
years of professional experience
Work History
Customer Service Officer
Service Australia
Perth, WA
04.2023 - Current
- Ensured compliance with applicable laws and regulations related to customer service activities.
- Answered customer inquiries via telephone, email and face-to-face contact.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Provided customer service in a courteous and professional manner.
- Resolved customer issues in an efficient and timely manner.
Banking Consultant
ANZ
Alice Springs, NT
06.2020 - 12.2022
- Helped customers understand and use mobile applications and online banking.
- Assisted customers by answering banking questions and recommending solutions.
- Discussed client financial options to keep customers informed regarding transactions.
Tour Guide
SEIT Outback Australia
Ayers Rock, NT
05.2012 - 09.2015
- Described tour points of interest to group members, responding to general inquiries and questions.
- Implemented interactive elements into tours to enhance visitor participation and enjoyment.
- Greeted and assisted customers with booking reservations and answering additional questions, both in person and over phone.
- Gathered and maintained requisite equipment for each tour.
- Developed upstanding, well-versed tour guides by mentoring and training newer peers in organization.
- Displayed strong public speaking skills and communication abilities to facilitate highest quality tour for guests.
Education
Junior Front End Developer Certificate - Web Development
SheCodes
Online11-2024
Vocational Diploma - Tourism
ESPL
Angers, France07-2007
Skills
- Customer focus
- Customer support
- Charge reconciliation
- Complaint handling
- Verbal and written communication
- Code debugging
- Front-end frameworks
Affiliations
- Adult volunteer scout leader
Languages
English
Full Professional
French
Native/ Bilingual
References
References available upon request.
Timeline
Customer Service Officer
Service Australia
04.2023 - Current
Banking Consultant
ANZ
06.2020 - 12.2022
Tour Guide
SEIT Outback Australia
05.2012 - 09.2015
Junior Front End Developer Certificate - Web Development
SheCodes
Vocational Diploma - Tourism
ESPL
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