MARION NEEMA
Mudgee,NSW
Summary
Compassionate Mental Health Support Worker with extensive experience in delivering client-centered care for individuals facing mental health challenges. Proficient in assessing client needs, developing tailored care plans, and executing therapeutic interventions to facilitate mental health improvement. Strong collaborator with a solid grasp of ethical standards and confidentiality protocols. Dedicated to building positive relationships and enhancing the well-being of clients.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Disability Support Worker
THREE STRAND CARE
Mudgee, NSW
08.2024 - Current
- Assisted clients with daily living activities to promote independence and enhance quality of life.
- Developed individualized care plans based on client assessments and ongoing evaluations.
- Collaborated with healthcare professionals to ensure comprehensive support for clients' needs.
- Monitored clients' physical and emotional well-being, reporting changes to appropriate staff immediately.
Mental Health Support Worker
Certitude
11.2022 - 07.2024
- Actively listened and connected with clients to understand their emotions and concerns, fostering an environment of trust and openness.
- Conducted thorough assessments to identify clients' mental health needs, strengths, and challenges, informing the development of personalised care plans.
- Applied evidence-based techniques such as cognitive-behavioural strategies, mindfulness practices, and psychoeducation to support clients in achieving their mental health goals.
- Demonstrated a keen understanding of professional ethics, maintaining appropriate boundaries, and ensuring the confidentiality of clients' sensitive information.
- Maintained accurate and organised client records, progress notes, and treatment plans, adhering to regulatory standards and ensuring a comprehensive record of care.
- Prioritised personal well-being through the practice of self-care strategies, fostering emotional resilience to effectively manage the demands of the role.
- Provided immediate support and intervention during crises, helping clients navigate acute emotional distress and connect with emergency services if necessary.
- Collaborated with a multidisciplinary team of healthcare professionals, including psychiatrists, psychologists, social workers, and nurses, to ensure holistic and coordinated care for clients.
Support worker
Malvik Medical Center Limited
Embu, Kenya
12.2021 - 05.2022
- Achieved 100% compliance with safeguarding reporting requirements for vulnerable clients
- Performed direct care including bathing, dressing, toileting and assisting with mobility, all in accordance with internal guidelines and regulations
- Built and maintained close working relationships with family, friends and relevant agencies, dealing with all information on a confidential basis
- Developed healthy meal plans and prepared food for patients
- Ensured accurate record keeping at all times and communicated with the supervisor regarding progress, events, and concern
- Provided companionship and support during daily activities
- Ensured the maintenance and upkeep of patient rooms and communal areas to promote patient safety
- Listened to patients and provided them with relevant feedback and support
- Worked as part of a team to support patients living with physical, intellectual disabilities or mental health issues with a focus on promoting independence
Kitchen Assistant
Kitchen catering services
01.2021 - 09.2021
- Oversee food preparation and production while ensuring 100% food safety procedures.
- Supervise day-to-day kitchen operations, including a staff of 10 and 70 tables.
- Maintain clean work area that met hygiene standards.
- Inspect food before it is served to customers.
- Ensure Health & Safety and Hygiene standards are followed at all times.
- Plan and design menus for the hotel’s outlets, keeping items current and in line with market trends.
- Conduct daily food ordering, maintaining stock and minimising waste.
- Wrap and unwrap all fresh foods for proper storage.
- Utilize a variety of cooking equipment, such as ovens, stovetops, grills, microwaves, and deep fryers.
- Roles and Responsibilities
Sales and Marketing personnel
Garden of Shefa
Nairobi, Kenya
01.2019 - 03.2020
- Supported efficient and timely replenishment of sales floor merchandise.
- Identified and resolved client concerns in a timely manner and helped customers complete purchases, locate items and join reward programs.
- Provided excellent customer service through daily contact with current and potential clients.
- Used POS system to process sales, returns, online orders and gift card activations.
- Worked closely as a team with other members and other departments.
- Established, developed and maintained positive business and customer relationships.
- Supplied management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
- Visited clients and potential clients to evaluate needs or promote products and services.
Education
Diploma Of Counselling
Australia Institute of Professional Counsellors
Sydney, NSWNVQ Level 2 - Health Care
Certitude
United Kingdom 01.2024
Human Resources Management
Karen Training Technical School
Nairobi01.2021
Skills
- Assessment and Evaluation
- Food safety
- Safeguarding
- Manual Handling
- Administering Medication
- Crisis Prevention
- Building Rapport
- Case Documentation
- Verbal and Written Communication
- Healthcare Support
PROFESSIONAL TRAININGS
- Care Certificate (15 standards) - Florence Academy
- Understand your Role
- Your Personal Development
- Duty of care
- Equality and Diversity
- Work in Person-Centred way
- Communication
- Privacy and Dignity
- Fluids and Nutrition
- Safeguarding Adults
- Safeguarding Children
- Health and Safety
- Handling Information
- Infection prevention control
- Awareness of Mental Health, Dementia and Learning Disabilities
Languages
Kiswahili
Native or Bilingual
Certification
First Aid
Health care
NDIS workers Orientation ( quality,safety)
Effective policy- management of clinical waste
Medication management
Fire safety
Food safety
Infection control
Timeline
Disability Support Worker
THREE STRAND CARE
08.2024 - Current
Mental Health Support Worker
Certitude
11.2022 - 07.2024
Support worker
Malvik Medical Center Limited
12.2021 - 05.2022
Kitchen Assistant
Kitchen catering services
01.2021 - 09.2021
Sales and Marketing personnel
Garden of Shefa
01.2019 - 03.2020
Human Resources Management
Karen Training Technical School
Diploma Of Counselling
Australia Institute of Professional Counsellors
NVQ Level 2 - Health Care
Certitude