Mariona Montobbio
Mermaid Beach,QLD
Summary
Customer service and team-oriented professional with over 10 years of experience in retail, hospitality, and administration. Demonstrated success in delivering high-quality service and achieving performance KPIs. Recognized for adaptability and strong communication skills in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Front of House Supervisor
Lars Bar and Grill
Mermaid beach, Gold Coast
10.2024 - Current
- Supervised front of house staff to ensure efficient daily operations.
- Managed reservations and seating arrangements to optimize guest flow during peak hours.
- Directed front of house operations, fostering positive guest experiences through attentive service.
- Trained new employees on restaurant policies and procedures to uphold standards.
Marine Crew
Sea World Cruises
Main Beach, Gold Coast
04.2024 - 10.2024
- Monitored passenger activities to maintain a safe and enjoyable environment.
- Resolved passenger inquiries and concerns to enhance overall experience on cruises.
- Implemented safety drills and emergency response procedures for crew readiness.
All Rounder
Little Mermaid Cafe/Bar
Mermaid Beach, Gold Goast
09.2022 - 02.2024
- Maintained calm demeanor during high-volume periods and special events.
- Prepared coffee and beverages to meet customer preferences.
- Promoted customer satisfaction by resolving issues with friendly, knowledgeable service.
Front of House Supervisor
Bonita Bonita
Mermaid Beach, Gold Coast
09.2021 - 11.2022
Sales Assistant
Sheike
Pacific Fair, Gold Coast
11.2021 - 02.2022
- Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
- Unboxed new merchandise and monitored stock levels to facilitate restocking and replenishment of shelves.
- Accepted and completed cash, check and credit card payments.
- Assisted customers with returns, exchanges and refunds.
Front of House Supervisor
El Camino Cantina
Robina, Gold Coast
06.2020 - 11.2021
Sales Assistant & Administrator
Aurum Jewellery
Barcelona, Spain
05.2018 - 10.2019
Sales Assistant
Swarovski
Barcelona , Spain
10.2016 - 02.2018
Education
Certificate III in Hospitality -
Pacific Training Group
Gold Coast, QLD06.2021
Certificate III Travel And Tourism -
Pacific Training Group
Gold Coast, QLD08.2020
Bachelor of Arts - Anthropology
University of Barcelona
Barcelona, Spain 06.2017
Skills
- Multitasking
- Problem solving
- Team work
- Flexibility
- Attention to detail
- Communication
Languages
English - Fluent
Spanish - Native
References
Sam Witjaksono (Lars)
Samwitjaksono@hotmail.com - 0449 564 921
Nathan Bryan (Sea World Cruises)
Nathanbryan92@gmail.com - 0423 225 009
Jessica Garland (Little Mermaid)
foh@littlemermaidcafe.com.au - 0447 526 388
Timeline
Front of House Supervisor
Lars Bar and Grill
10.2024 - Current
Marine Crew
Sea World Cruises
04.2024 - 10.2024
All Rounder
Little Mermaid Cafe/Bar
09.2022 - 02.2024
Sales Assistant
Sheike
11.2021 - 02.2022
Front of House Supervisor
Bonita Bonita
09.2021 - 11.2022
Front of House Supervisor
El Camino Cantina
06.2020 - 11.2021
Sales Assistant & Administrator
Aurum Jewellery
05.2018 - 10.2019
Sales Assistant
Swarovski
10.2016 - 02.2018
Certificate III in Hospitality -
Pacific Training Group
Certificate III Travel And Tourism -
Pacific Training Group
Bachelor of Arts - Anthropology
University of Barcelona
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