Marisa Layes
Summary
Graduate in International Hospitality Management, majoring in tourism & Business Management. I believe I have a track record of demonstrating excellent interpersonal skill driven by my love of the tourism industry. I am self-motivated with a passion for people & happiness. Completed my degree with a 2.1 Average.
I have proven that I thrive while working under pressure, have a high attention to detail & time manage successfully.
Located in Perth but willing to relocate.
Overview
3
3
years of professional experience
Work History
Front Office Supervisor
Abbey Beach Resort
02.2023 - 02.2024
- Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
- Developed strong relationships with repeat customers through personalized service and attention to detail in meeting their needs.
- Promoted positive work environment by fostering teamwork among front office staff members.
- Managing financial operations using Excel & opera systems.
- Rectify guest complaints in a professional manner.
Onboarding Trainer
Egencia
02.2022 - 06.2022
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on GDS system Amadeus
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
Corporate Travel Consultant
Egencia
06.2021 - 06.2022
- Managed complex international travel arrangements, ensuring smooth and seamless experiences for business travelers in both German and English
- Booked tickets for air, rail, and ground transportation.
- Applied fare rules equitably to effectively meet needs of diverse business clients.
- Working with well-known systems such as: Salesforce, Amadeus (GDS) and Barracuda
Education
Bachelor of Arts - International Hospitality Management
Griffith College
Dublin Ireland 05.2022
Skills
- Issue handling
- Staff Management
- Suggestive Selling
- Staff Training and Development
- Staff Supervision
- Skilled in Amadeus and Galileo
- Administrative tasks
Certification
Languages
English
Native or Bilingual
German
Native or Bilingual
Spanish
Limited Working
Timeline
Front Office Supervisor
Abbey Beach Resort
02.2023 - 02.2024
Onboarding Trainer
Egencia
02.2022 - 06.2022
Corporate Travel Consultant
Egencia
06.2021 - 06.2022
Bachelor of Arts - International Hospitality Management
Griffith College
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