Marisol Marquez
Sydney,Australia
Summary
Dependable professional with track record success as a Service Manager in the Domestic and Family Violence field, showcasing expertise in strategic planning and advanced communication. Seeking opportunities to improve processes and workflows and excelling in frontline management and emergency response, I've significantly enhanced program efficiency and stakeholder engagement. My leadership has fostered team collaboration, driving notable advancements in gender and domestic violence initiatives.
Overview
18
18
years of professional experience
Work History
Specialist Service Manager
Domestic Violence Service Management
07.2024 - Current
- Currently managing the program Specialist Domestic Family and Sexual Violence Service
- Currently managing the programs ACSS (Accompanied Childrens Support Service) and the Children and Young People service.
- Previously managed the programs MOMO and Crisis Support Service
- Recruitment of counsellors and case managers.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Development of procedures and frameworks
- Conducted regular team meetings with staff as well as supervision sessions, probation meeting and interviewing
- Monitor the financial budgets of these programs
- Attending stakeholder meetings including meetings with DCJ
- Writing and submitting reports.
- Analyzed key performance indicators to identify effective strategies.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Primary Prevention Manager
Women and Girls Emergency Centre
Redfern
08.2023 - 07.2024
- Facilitated in prevention workshops.
- Collaborated in the design and facilitation of the ALL-IN project, delivered in Early Childhood Centres across NSW.
- Facilitated corporate training on primary prevention.
- Participated and liaised with stakeholders.
- Collaborated in the design of awareness campaigns on gender equality and gender-based violence.
- Collaborated in the design and elaboration of resources.
Service Manager
Women and Girls Emergency Centre
Redfern
10.2022 - 07.2023
- Company Overview: SHS Service Provider
- Management a team of Case Managers
- Design and Implementation of Intake approach
- DVRE response
- Team building
- Rostering
- Recruitment and training
- Case management
- Reporting
- Delivering training
- Liaising with stakeholders
- Facilitating workshops
- SHS Service Provider
Team Leader
Westhaven Ltd
03.2021 - 09.2022
- Company Overview: NDIS (disability) Service Provider
- Management of staff at each outlet
- Team building
- Rostering
- Recruitment and training
- Case management
- Supporting clients in their behavioural and health plans
- Reporting
- NDIS (disability) Service Provider
Administration Manager
Dudley Private Hospital
Orange
06.2020 - 02.2021
- Company Overview: Ramsay Health Care
- Manager the administration team
- Team building
- Rostering
- Meeting KPI
- Recruitment and training
- Management reporting
- Leading the team meetings
- Quality improvement Log
- Work planning
- Clinical supervision of staff
- Management and client complaints reception
- Problem Solving
- Team Building
- High attention to detail
- Advocacy - Public Policies
- Ramsay Health Care
INSTITUTIONAL MANAGER OF THE GENDER VIOLENCE DEPARTMENT
PLEMUU
06.2010 - 01.2020
- Company Overview: Uruguay.
- Supervision and management of the National Hotline for domestic violence victims (0800-4141).
- Supervision of the Women’s and Children’s Domestic Violence 24-Hour Shelter.
- Supervision of the Care Centers for women who suffer domestic violence and attention centers for men perpetrators (Anklets project)
- Recruiting management of all the staff who work for the Gender Violence Department (interviews, staff evaluation programs, workshops).
- Liaising with private and public institutions and partners (institutional representation and travelling involved)
- Strategic planning of the department's work plan, development of goals, objectives, and actions.
- Organising, implementing, monitoring, adjusting, controlling and evaluating the department's work plan as well as all the personnel (activities and actions)
- Coordinating and Training instructor for the following courses: Gender Violence Training Course for Professional Personnel (30 hour course) - 2019, Gender Violence Online Training Course for Professional Personnel (20 hour course) - 2019, Domestic Violence Course for Operators of the National Domestic Violence Hotline (20 and 24 hour courses - 2017, 2016 and 2014)
- Uruguay
PUBLIC POLICY AND STRATEGIC PLANNING OFFICER
PRESIDENCY'S HUMAN RIGHTS DEPARTMENT
12.2013 - 04.2014
- Company Overview: Uruguay
- Uruguay
EXECUTIVE SECRETARY
UNESCO
09.2012 - 06.2013
- Company Overview: Uruguayan Education and Culture Ministry
- Executive Secretary of the Project 'Network of State Authorities in the fight against racism, racial discrimination, xenophobia and other forms of intolerance in Latin America.'
- Uruguayan Education and Culture Ministry
SHELTER COORDINATOR
PLEMUU
01.2012 - 01.2013
- Company Overview: NGO
- Coordinator of Homeless Women and Children's Shelter (Signed agreement with the Ministry of Social Development)
- NGO
PROJECT MANAGER
HUMAN RIGHTS DEPARTMENT
05.2011 - 05.2012
- Company Overview: Uruguayan Education and Culture Ministry
- Project manager of the 'National Plan of Opportunities and Rights of the Afrouruguayan community' Phase II (November 2011- May 2012)
- Assistant project manager of the 'National Plan of Opportunities and Rights of the Afrouruguayan community' Phase I (May 2011- August 2011)
- Uruguayan Education and Culture Ministry
SPECIALIZED TECHNICAL ASSISTANT/POLICY STRATEGIST
INMUJERES/JUDICIAL POWER/MINISTRY OF JUSTICE AND SECURITY/MINISTRY OF PUBLIC HEALTH
01.2009 - 01.2011
- Company Overview: Uruguay
- Uruguay
EXECUTIVE COORDINATOR
URUGUAYAN NETWORK AGAINST DOMESTIC AND SEXUAL VIOLENCE
01.2008 - 01.2009
ENGLISH AND SPANISH TEACHER
LANGLAND INSTITUTE
01.2007 - 01.2009
TECHNICAL SPECIALIST IN STRATEGIC PLANNING
WOMEN'S SPECIALIZED MEETING -MERCOSUR (REM)
01.2007
CUSTOMER SERVICE
Telecom Networks
01.2007
- Customers service at Call Centre involving the pharmaceutical project Atlantic Biologicals from the US
- Outbound phone calls to US hospitals to offer pharmaceutical products
- Handling complaints and customer feedback
- Record purchase orders
- Billing
- Building Rapport
- Research
- Meeting the sales goals - KPI's
TECHNICAL ASSISTANT
URUGUAY'S NATIONAL ADVISORY BOARD IN THE FIGHT AGAINST GENDER VIOLENCE
Education
Primary Prevention-New And Emerging Practitioner
Our Watch
11-2023
Safe And Together Model Training
Safe And Together Institute
08-2023
Aboriginal Cultural Awareness
Chandler Macleod
05-2023
Fire Warden Training
PRE EMPT
03-2023
Professional Clinical Supervision for Managers
Chandler Macleod
02.2023
Child Protection Training
Association of Children's Welfare Agencies (ACWA)
11.2022
DV Alert Training course
LIFELINE Australia
07.2021
Statement of attainment - Medical Administration
TAFE NSW Australia
01.2020
Diploma - Gender Studies
National Technological University
Buenos Aires, Argentina01.2017
Training course "Bullying and sexual harassment in the working environment"
Verum Group
01.2015
Training on Sexual and Reproductive Rights for Youth
MYSU
06.2005
High School Diploma -
Westfields Sports High School
NSW, Australia01.1992
Diploma of Counselling
Australian Institute of Professional Counsellors
Trauma Informed Certificate For Coaches
The Centre For Healing
Skills
- Frontline management
- Administrative tasks
- Rostering staff
- Budgets and Financial reports
- MS Office
- Risk assessment in DV
- Case management in DV
- DV Risk assessment
- Negotiation and liaising with stakeholders
- Networking
- HR Management Rostering
- Project Design
- Specialist in Gender and Domestic Violence
- Reception and Secretarial skills
- Strategic Planning
- Workshops
- Team Management
- Customer Service
- Trainer and Facilitator
- Advanced communication
- Team collaboration
- Emergency response
- Analytical thinking
- Risk management
- Expert problem solving
Languages
Spanish
Full Professional
English
Full Professional
Portuguese
Elementary
Timeline
Specialist Service Manager
Domestic Violence Service Management
07.2024 - Current
Primary Prevention Manager
Women and Girls Emergency Centre
08.2023 - 07.2024
Service Manager
Women and Girls Emergency Centre
10.2022 - 07.2023
Team Leader
Westhaven Ltd
03.2021 - 09.2022
Administration Manager
Dudley Private Hospital
06.2020 - 02.2021
PUBLIC POLICY AND STRATEGIC PLANNING OFFICER
PRESIDENCY'S HUMAN RIGHTS DEPARTMENT
12.2013 - 04.2014
EXECUTIVE SECRETARY
UNESCO
09.2012 - 06.2013
SHELTER COORDINATOR
PLEMUU
01.2012 - 01.2013
PROJECT MANAGER
HUMAN RIGHTS DEPARTMENT
05.2011 - 05.2012
INSTITUTIONAL MANAGER OF THE GENDER VIOLENCE DEPARTMENT
PLEMUU
06.2010 - 01.2020
SPECIALIZED TECHNICAL ASSISTANT/POLICY STRATEGIST
INMUJERES/JUDICIAL POWER/MINISTRY OF JUSTICE AND SECURITY/MINISTRY OF PUBLIC HEALTH
01.2009 - 01.2011
EXECUTIVE COORDINATOR
URUGUAYAN NETWORK AGAINST DOMESTIC AND SEXUAL VIOLENCE
01.2008 - 01.2009
ENGLISH AND SPANISH TEACHER
LANGLAND INSTITUTE
01.2007 - 01.2009
TECHNICAL SPECIALIST IN STRATEGIC PLANNING
WOMEN'S SPECIALIZED MEETING -MERCOSUR (REM)
01.2007
CUSTOMER SERVICE
Telecom Networks
01.2007
TECHNICAL ASSISTANT
URUGUAY'S NATIONAL ADVISORY BOARD IN THE FIGHT AGAINST GENDER VIOLENCE
Primary Prevention-New And Emerging Practitioner
Our Watch
Safe And Together Model Training
Safe And Together Institute
Aboriginal Cultural Awareness
Chandler Macleod
Fire Warden Training
PRE EMPT
Professional Clinical Supervision for Managers
Chandler Macleod
Child Protection Training
Association of Children's Welfare Agencies (ACWA)
DV Alert Training course
LIFELINE Australia
Statement of attainment - Medical Administration
TAFE NSW Australia
Diploma - Gender Studies
National Technological University
Training course "Bullying and sexual harassment in the working environment"
Verum Group
Training on Sexual and Reproductive Rights for Youth
MYSU
High School Diploma -
Westfields Sports High School
Diploma of Counselling
Australian Institute of Professional Counsellors
Trauma Informed Certificate For Coaches
The Centre For Healing
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