Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Marisol Marquez

Sydney,Australia

Summary

Dependable professional with track record success as a Service Manager in the Domestic and Family Violence field, showcasing expertise in strategic planning and advanced communication. Seeking opportunities to improve processes and workflows and excelling in frontline management and emergency response, I've significantly enhanced program efficiency and stakeholder engagement. My leadership has fostered team collaboration, driving notable advancements in gender and domestic violence initiatives.

Overview

18
18
years of professional experience

Work History

Specialist Service Manager

Domestic Violence Service Management
07.2024 - Current
  • Currently managing the program Specialist Domestic Family and Sexual Violence Service
  • Currently managing the programs ACSS (Accompanied Childrens Support Service) and the Children and Young People service.
  • Previously managed the programs MOMO and Crisis Support Service
  • Recruitment of counsellors and case managers.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Development of procedures and frameworks
  • Conducted regular team meetings with staff as well as supervision sessions, probation meeting and interviewing
  • Monitor the financial budgets of these programs
  • Attending stakeholder meetings including meetings with DCJ
  • Writing and submitting reports.
  • Analyzed key performance indicators to identify effective strategies.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Primary Prevention Manager

Women and Girls Emergency Centre
Redfern
08.2023 - 07.2024
  • Facilitated in prevention workshops.
  • Collaborated in the design and facilitation of the ALL-IN project, delivered in Early Childhood Centres across NSW.
  • Facilitated corporate training on primary prevention.
  • Participated and liaised with stakeholders.
  • Collaborated in the design of awareness campaigns on gender equality and gender-based violence.
  • Collaborated in the design and elaboration of resources.

Service Manager

Women and Girls Emergency Centre
Redfern
10.2022 - 07.2023
  • Company Overview: SHS Service Provider
  • Management a team of Case Managers
  • Design and Implementation of Intake approach
  • DVRE response
  • Team building
  • Rostering
  • Recruitment and training
  • Case management
  • Reporting
  • Delivering training
  • Liaising with stakeholders
  • Facilitating workshops
  • SHS Service Provider

Team Leader

Westhaven Ltd
03.2021 - 09.2022
  • Company Overview: NDIS (disability) Service Provider
  • Management of staff at each outlet
  • Team building
  • Rostering
  • Recruitment and training
  • Case management
  • Supporting clients in their behavioural and health plans
  • Reporting
  • NDIS (disability) Service Provider

Administration Manager

Dudley Private Hospital
Orange
06.2020 - 02.2021
  • Company Overview: Ramsay Health Care
  • Manager the administration team
  • Team building
  • Rostering
  • Meeting KPI
  • Recruitment and training
  • Management reporting
  • Leading the team meetings
  • Quality improvement Log
  • Work planning
  • Clinical supervision of staff
  • Management and client complaints reception
  • Problem Solving
  • Team Building
  • High attention to detail
  • Advocacy - Public Policies
  • Ramsay Health Care

INSTITUTIONAL MANAGER OF THE GENDER VIOLENCE DEPARTMENT

PLEMUU
06.2010 - 01.2020
  • Company Overview: Uruguay.
  • Supervision and management of the National Hotline for domestic violence victims (0800-4141).
  • Supervision of the Women’s and Children’s Domestic Violence 24-Hour Shelter.
  • Supervision of the Care Centers for women who suffer domestic violence and attention centers for men perpetrators (Anklets project)
  • Recruiting management of all the staff who work for the Gender Violence Department (interviews, staff evaluation programs, workshops).
  • Liaising with private and public institutions and partners (institutional representation and travelling involved)
  • Strategic planning of the department's work plan, development of goals, objectives, and actions.
  • Organising, implementing, monitoring, adjusting, controlling and evaluating the department's work plan as well as all the personnel (activities and actions)
  • Coordinating and Training instructor for the following courses: Gender Violence Training Course for Professional Personnel (30 hour course) - 2019, Gender Violence Online Training Course for Professional Personnel (20 hour course) - 2019, Domestic Violence Course for Operators of the National Domestic Violence Hotline (20 and 24 hour courses - 2017, 2016 and 2014)
  • Uruguay

PUBLIC POLICY AND STRATEGIC PLANNING OFFICER

PRESIDENCY'S HUMAN RIGHTS DEPARTMENT
12.2013 - 04.2014
  • Company Overview: Uruguay
  • Uruguay

EXECUTIVE SECRETARY

UNESCO
09.2012 - 06.2013
  • Company Overview: Uruguayan Education and Culture Ministry
  • Executive Secretary of the Project 'Network of State Authorities in the fight against racism, racial discrimination, xenophobia and other forms of intolerance in Latin America.'
  • Uruguayan Education and Culture Ministry

SHELTER COORDINATOR

PLEMUU
01.2012 - 01.2013
  • Company Overview: NGO
  • Coordinator of Homeless Women and Children's Shelter (Signed agreement with the Ministry of Social Development)
  • NGO

PROJECT MANAGER

HUMAN RIGHTS DEPARTMENT
05.2011 - 05.2012
  • Company Overview: Uruguayan Education and Culture Ministry
  • Project manager of the 'National Plan of Opportunities and Rights of the Afrouruguayan community' Phase II (November 2011- May 2012)
  • Assistant project manager of the 'National Plan of Opportunities and Rights of the Afrouruguayan community' Phase I (May 2011- August 2011)
  • Uruguayan Education and Culture Ministry

SPECIALIZED TECHNICAL ASSISTANT/POLICY STRATEGIST

INMUJERES/JUDICIAL POWER/MINISTRY OF JUSTICE AND SECURITY/MINISTRY OF PUBLIC HEALTH
01.2009 - 01.2011
  • Company Overview: Uruguay
  • Uruguay

EXECUTIVE COORDINATOR

URUGUAYAN NETWORK AGAINST DOMESTIC AND SEXUAL VIOLENCE
01.2008 - 01.2009

ENGLISH AND SPANISH TEACHER

LANGLAND INSTITUTE
01.2007 - 01.2009

TECHNICAL SPECIALIST IN STRATEGIC PLANNING

WOMEN'S SPECIALIZED MEETING -MERCOSUR (REM)
01.2007

CUSTOMER SERVICE

Telecom Networks
01.2007
  • Customers service at Call Centre involving the pharmaceutical project Atlantic Biologicals from the US
  • Outbound phone calls to US hospitals to offer pharmaceutical products
  • Handling complaints and customer feedback
  • Record purchase orders
  • Billing
  • Building Rapport
  • Research
  • Meeting the sales goals - KPI's

TECHNICAL ASSISTANT

URUGUAY'S NATIONAL ADVISORY BOARD IN THE FIGHT AGAINST GENDER VIOLENCE

Education

Primary Prevention-New And Emerging Practitioner

Our Watch
11-2023

Safe And Together Model Training

Safe And Together Institute
08-2023

Aboriginal Cultural Awareness

Chandler Macleod
05-2023

Fire Warden Training

PRE EMPT
03-2023

Professional Clinical Supervision for Managers

Chandler Macleod
02.2023

Child Protection Training

Association of Children's Welfare Agencies (ACWA)
11.2022

DV Alert Training course

LIFELINE Australia
07.2021

Statement of attainment - Medical Administration

TAFE NSW Australia
01.2020

Diploma - Gender Studies

National Technological University
Buenos Aires, Argentina
01.2017

Training course "Bullying and sexual harassment in the working environment"

Verum Group
01.2015

Training on Sexual and Reproductive Rights for Youth

MYSU
06.2005

High School Diploma -

Westfields Sports High School
NSW, Australia
01.1992

Diploma of Counselling

Australian Institute of Professional Counsellors

Trauma Informed Certificate For Coaches

The Centre For Healing

Skills

  • Frontline management
  • Administrative tasks
  • Rostering staff
  • Budgets and Financial reports
  • MS Office
  • Risk assessment in DV
  • Case management in DV
  • DV Risk assessment
  • Negotiation and liaising with stakeholders
  • Networking
  • HR Management Rostering
  • Project Design
  • Specialist in Gender and Domestic Violence
  • Reception and Secretarial skills
  • Strategic Planning
  • Workshops
  • Team Management
  • Customer Service
  • Trainer and Facilitator
  • Advanced communication
  • Team collaboration
  • Emergency response
  • Analytical thinking
  • Risk management
  • Expert problem solving

Languages

Spanish
Full Professional
English
Full Professional
Portuguese
Elementary

Timeline

Specialist Service Manager

Domestic Violence Service Management
07.2024 - Current

Primary Prevention Manager

Women and Girls Emergency Centre
08.2023 - 07.2024

Service Manager

Women and Girls Emergency Centre
10.2022 - 07.2023

Team Leader

Westhaven Ltd
03.2021 - 09.2022

Administration Manager

Dudley Private Hospital
06.2020 - 02.2021

PUBLIC POLICY AND STRATEGIC PLANNING OFFICER

PRESIDENCY'S HUMAN RIGHTS DEPARTMENT
12.2013 - 04.2014

EXECUTIVE SECRETARY

UNESCO
09.2012 - 06.2013

SHELTER COORDINATOR

PLEMUU
01.2012 - 01.2013

PROJECT MANAGER

HUMAN RIGHTS DEPARTMENT
05.2011 - 05.2012

INSTITUTIONAL MANAGER OF THE GENDER VIOLENCE DEPARTMENT

PLEMUU
06.2010 - 01.2020

SPECIALIZED TECHNICAL ASSISTANT/POLICY STRATEGIST

INMUJERES/JUDICIAL POWER/MINISTRY OF JUSTICE AND SECURITY/MINISTRY OF PUBLIC HEALTH
01.2009 - 01.2011

EXECUTIVE COORDINATOR

URUGUAYAN NETWORK AGAINST DOMESTIC AND SEXUAL VIOLENCE
01.2008 - 01.2009

ENGLISH AND SPANISH TEACHER

LANGLAND INSTITUTE
01.2007 - 01.2009

TECHNICAL SPECIALIST IN STRATEGIC PLANNING

WOMEN'S SPECIALIZED MEETING -MERCOSUR (REM)
01.2007

CUSTOMER SERVICE

Telecom Networks
01.2007

TECHNICAL ASSISTANT

URUGUAY'S NATIONAL ADVISORY BOARD IN THE FIGHT AGAINST GENDER VIOLENCE

Primary Prevention-New And Emerging Practitioner

Our Watch

Safe And Together Model Training

Safe And Together Institute

Aboriginal Cultural Awareness

Chandler Macleod

Fire Warden Training

PRE EMPT

Professional Clinical Supervision for Managers

Chandler Macleod

Child Protection Training

Association of Children's Welfare Agencies (ACWA)

DV Alert Training course

LIFELINE Australia

Statement of attainment - Medical Administration

TAFE NSW Australia

Diploma - Gender Studies

National Technological University

Training course "Bullying and sexual harassment in the working environment"

Verum Group

Training on Sexual and Reproductive Rights for Youth

MYSU

High School Diploma -

Westfields Sports High School

Diploma of Counselling

Australian Institute of Professional Counsellors

Trauma Informed Certificate For Coaches

The Centre For Healing

Similar Profiles

CREATE PROFILE
Marisol Marquez