Marissa Ballesteros
Unit 804 1 Ascot Vale Rd Flemington,VIC
Summary
Customer-focused Food and Beverage Attendant with background in fast-paced hospitality environments. Known for maintaining high standards of cleanliness, handling food safely, and providing exceptional service to customers. Strengths include multitasking, working under pressure, and communicating effectively with both team members and guests. Previous roles have resulted in improved customer satisfaction rates due to attentive service and efficient problem-solving skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Food and Beverage Attendant
San Telmo Group
Melbourne , VIC
04.2023 - Current
- Provided exceptional customer service to guests, ensuring their satisfaction with food and beverages.
- Greeted customers promptly and courteously, took orders accurately, and served food and drinks efficiently.
- Assisted in ordering supplies such as napkins, toilet paper, linens, and cloths.
- Responded quickly to customer complaints or special requests in a professional manner.
- Maintained a positive attitude towards coworkers and customers at all times.
Catering Staff Member
Tartine Gourmet
Armadale, VIC
01.2021 - 01.2022
- Cleaned work stations and equipment used in food preparation.
- Organized kitchen inventory, including checking expiration dates on products.
- Followed recipes to prepare dishes according to customer orders.
- Assisted in preparing catering orders for special events or functions.
Cafe All Rounder
Fresh and Co
Melbourne, VIC
08.2019 - 10.2021
- Greeted customers upon arrival and provided assistance with menu selections.
- Received payment from customers, processed credit card transactions, and issued change or receipts.
- Provided excellent customer service by responding promptly to inquiries and resolving any complaints or issues quickly.
Education
Certificate III & IV in Commercial Cookery
Australian Institute of Entrepreneurship
Melbourne, VIC02-2021
Skills
- Staff Leadership
- Upselling strategies
- Food safety knowledge
- Order Accuracy
- Guest Services
- Allergy awareness
- Inventory
- Scheduling Staff
Certification
- Certificate III & IV in Commercial Cookery
- Responsible Service of Alcohol
References
References available upon request.
Timeline
Food and Beverage Attendant
San Telmo Group
04.2023 - Current
Catering Staff Member
Tartine Gourmet
01.2021 - 01.2022
Cafe All Rounder
Fresh and Co
08.2019 - 10.2021
Certificate III & IV in Commercial Cookery
Australian Institute of Entrepreneurship
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