Mark Polon
Melbourne,VIC
Summary
Dynamic and adaptable Hospitality Worker with a proven track record at Tasty Thai, enhancing guest satisfaction through exceptional customer service and efficient problem-solving. Skilled in teamwork and collaboration, demonstrated through seamless coordination with wardrobe and makeup teams at Aussie World to deliver compelling performances. Excelled in roles requiring customer service and adaptability, significantly improving guest experiences.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Hospitality Worker
Tasty Thai
07.2022 - 09.2023
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Implemented effective time management strategies during high-volume periods which resulted in reduced wait times and increased guest satisfaction.
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
Theme Park Actor
Aussie World
09.2023 - 11.2023
- Practiced lines and scenes independently and collaboratively to prepare for performances.
- Worked closely with wardrobe and makeup teams to create visually striking character looks that complemented overall production design.
- Delivered unique and compelling performances on both stage.
- Utilized physical and vocal techniques to portray characters.
Education
High School Diploma -
Unity College
Caloundra11-2024
Skills
- Customer service
- Teamwork and collaboration
- Adaptable
- Following directions
- Safe alcohol service
Accomplishments
- Played lead role in Unity College 2023 Musical "Music Monsters"
Certification
- Queensland Certificate of Education [QCAA] [2024 December]
- Alcohol Server/Seller Certification - SITHFAB002 Provide Responsible Service of Alcohol
Languages
Dutch
Native or Bilingual
Timeline
Theme Park Actor
Aussie World
09.2023 - 11.2023
Hospitality Worker
Tasty Thai
07.2022 - 09.2023
- Queensland Certificate of Education [QCAA] [2024 December]
- Alcohol Server/Seller Certification - SITHFAB002 Provide Responsible Service of Alcohol
High School Diploma -
Unity College
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