Marla Osorio

Safe passenger service functions of check-ins for passenger handling and/or lead gate agent duties while ensuring all regulatory requirements are met

Help to the coordinator organise activities and daily meals, Write observations, Supervise and interact with the children

Assisted with setup and breakdown of events, banquets and parties to comply with logistics. Monitored dining room and bar areas for signs of overcrowding.

Processed payments for orders and provided customers with change.

Fostered student curiosity and interest through creative hands-on activities. Maintained safety and security by overseeing childre in recess environments.

Displayed calm and friendly approach when addressing and resolving customer issues and complaints. Increased repeat business by fostering strong relationships with customers through exceptional service.

Proved successful working within tight deadlines and a fast-paced environment. Assisted with day-to-day operations, working efficiently and productively with all team members. Paid attention to detail while completing assignments.

Excellent communication skills, both verbal and written.Worked well in a team setting, providing support and guidance.Worked flexible hours across night, weekend, and holiday shifts.

Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.

Handled cash transactions accurately. Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.

Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.

Worked effectively in fast-paced environments. Proven ability to learn quickly and adapt to new situations.