Marnie Hughes-Ritchie
Belconnen,ACT
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Overview
4
4
years of professional experience
Work History
Retail Assistant
Bras N Things
Belconnen , ACT
05.2023 - Current
- Assisted customers with product selection, answered queries and provided advice.
- Managed customer complaints in a professional manner while seeking solutions for resolution.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Recommended, selected and located merchandise based on customer desires.
Shift Supervisor
Universal Store
Belconnen, ACT
02.2022 - Current
- Assisted upper management with daily operations to meet standards of service and quality.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Entered time and attendance logs in preparation for payroll.
- Supervised cash drawer balances and deposits of store receipts.
Cashier
BZ Burger
Belconnen, ACT
10.2021 - 04.2022
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
FOH Staff Member
Red Rooster Restaurant
Charnwood, ACT
11.2020 - 02.2022
- Restocked and organized merchandise in front lanes.
- Take counter, drive-thru and delivery orders.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
Education
High School Diploma -
Hawker College
Hawker, ACT12.2021
Bachelor of International Security Studies - Minor in Political Science
Australian National University
Canberra, ACTSkills
- Cash Handling
- Employee Training
- Customer Relations
- Performance Monitoring
- Staff Supervision
- Budget Adherence
- Reliability and Punctuality
Timeline
Retail Assistant
Bras N Things
05.2023 - Current
Shift Supervisor
Universal Store
02.2022 - Current
Cashier
BZ Burger
10.2021 - 04.2022
FOH Staff Member
Red Rooster Restaurant
11.2020 - 02.2022
High School Diploma -
Hawker College
Bachelor of International Security Studies - Minor in Political Science
Australian National University
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