Summary
Overview
Work History
Education
Skills
Timeline
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Martina Sedgwick

Melville,Western Australia

Summary

Accomplished Senior Hairdresser with a proven track record across numerous salons, enhancing client satisfaction through in-depth consultations and exceptional hairdressing skills. Expert in client relationship building and professionalism, consistently expanding clientele base and mentoring junior stylists to elevate salon performance. Achieved significant repeat business by prioritizing client needs and delivering personalized, high-quality services.

Overview

46
46
years of professional experience

Work History

Senior Hairdresser

Self Employed
01.2006 - Current
  • Maintained a clean, safe, and organized work environment in compliance with health regulations for both staff and clients'' wellbeing.
  • Developed strong relationships with clients, resulting in high levels of customer loyalty and repeat business.
  • Enhanced client satisfaction by providing personalized consultations and recommendations based on individual needs.
  • Evaluated and adjusted client treatments based on their unique hair type, texture, and condition, ensuring optimal results and satisfaction.
  • Expanded clientele base through effective networking at community events and generating positive word-of-mouth referrals.
  • Delivered creative haircuts, color treatments, extensions, perms, straightening treatments, updos, styling services that met or exceeded clients'' expectations consistently.

Senior Hairdresser

Madisons Salon
01.1997 - 01.2006
  • Maintained a clean, safe, and organized work environment in compliance with health regulations for both staff and clients'' wellbeing.
  • Developed strong relationships with clients, resulting in high levels of customer loyalty and repeat business.
  • Contributed to a positive work atmosphere by demonstrating professionalism, collaboration with colleagues while maintaining open lines of communication.
  • Enhanced client satisfaction by providing personalized consultations and recommendations based on individual needs.
  • Increased salon revenue through upselling additional services and retail product sales.
  • Delivered creative haircuts, colour treatments, extensions, perms, straightening treatments, updos, styling services that met or exceeded clients'' expectations consistently.
  • Mentored junior stylists, improving their technical skills and customer service abilities.
  • Promoted and sold service treatments, enhancements and upgrades to maximize revenue.

Senior Hairdresser

Circles Hair Salon
01.1987 - 05.1989
  • Coached and developed team members to deliver highest level of team culture, client satisfaction and salon performance.
  • Investigated and resolved complaints to satisfy guests and maintain good business practices.
  • Conducted and maintained inventory and set up retail displays to attract guest attention resulting in increased sales.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Demonstrated thorough knowledge of all salon products and services.
  • Mentored junior stylists, improving their technical skills and customer service abilities.
  • Provided valuable feedback to salon product representatives that resulted in improving the quality of supplies used within the salon.

Senior Hairdresser

Bateman Hair Design
01.1985 - 01.1987
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Demonstrated thorough knowledge of all salon products and services.
  • Increased revenue through effective customer service and inventory management.
  • Developed strong relationships with clients, resulting in high levels of customer loyalty and repeat business.
  • Contributed to a positive work atmosphere by demonstrating professionalism, collaboration with colleagues while maintaining open lines of communication.
  • Enhanced client satisfaction by providing personalized consultations and recommendations based on individual needs.
  • Provided exceptional customer service by addressing concerns promptly and offering solutions tailored to each client''s needs.
  • Assisted management with inventory control by tracking product usage accurately and placing timely orders for restocking supplies as needed.

Apprentice Hairdresser

Salon Barbara Anne
01.1979 - 01.1985
  • Assisted hair stylists with colour work by applying base colours and toners.
  • Assisted senior hairdressers in complex tasks, ensuring smooth salon operations and timely service delivery.
  • Assisted hairdressers with cutting, coloring, and styling hair to maintain salon workflow efficiency.
  • Performed basic housekeeping duties such as sweeping, taking out trash and collecting dirty linens for wash.
  • Assisted front desk by answering phone calls, taking appointments and checking clients in.
  • Maintained a clean and organized work area, adhering to strict sanitation guidelines for health and safety purposes.
  • Helped get clients' hair ready for treatment by shampooing and conditioning at wash station.

Education

No Degree - Hairdressing

South Metropolitan TAFE
Fremantle, WA
12.1983

High School Diploma -

Melville Senior High School
Melville, WA
12.1979

Skills

  • Goal Setting and Achievement
  • Client Relationship Building
  • Professionalism and Ethics
  • In-depth Consultations

Timeline

Senior Hairdresser

Self Employed
01.2006 - Current

Senior Hairdresser

Madisons Salon
01.1997 - 01.2006

Senior Hairdresser

Circles Hair Salon
01.1987 - 05.1989

Senior Hairdresser

Bateman Hair Design
01.1985 - 01.1987

Apprentice Hairdresser

Salon Barbara Anne
01.1979 - 01.1985

No Degree - Hairdressing

South Metropolitan TAFE

High School Diploma -

Melville Senior High School

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Martina Sedgwick