Marwa Abdoul Ghayour
Melbourne,VIC
Summary
Committed and reliable Monash science student, who has exceptional skills in time management, commmunication, teamwork and independent work, with previous managerial and volunatary experience as well as experience in project management and is also a current Monash Student Association member.
Overview
7
7
years of professional experience
Work History
Access Monash Mentor
Monash University
Clayton, Victoria
02.2024 - Current
- Volunteering position: to improve university access and participation for talented students from underrepresented backgrounds.
- Supporting my mentees' goals and aspirations
- Organising frequent sessions and preparing with resources and information to support mentee.
- Communication skills by sharing my experiences at events and through one-on-one mentoring
- Leadership and interpersonal skills by providing mentee with guidance and support and maintaining positive relationships with key stakeholders
- Organisation and time management skills by managing competing commitments with participation in the program.
Manager
Echo International Auto
Keysborough, Victoria
01.2021 - 09.2023
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Prepared invoices, expense reports, memos, letters, and other documents using Microsoft Office Suite applications.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Provided leadership during times of organizational change or crisis situations.
Ticketing Marshall
Monash University
Clayton, Victoria
02.2022 - 03.2022
- Provided student assistance before, during, and after events.
- Created detailed timelines and checklists to ensure smooth operation of events.
- Communicated effectively with manager/s regarding needs for specific services related to an event.
- Greeted incoming students, reviewed tickets, and directed to facility locations.
- Communicated effectively and sought guidance from team members to resolve issues and identify appropriate issues.
Checkout Assistant
Coles Supermarkets
Hallam, Victoria
09.2017 - 09.2020
- Resolved any issues quickly to maintain customer satisfaction.
- Maintained high standards of cleanliness and tidiness in the checkout area.
- Followed up on customer complaints in a timely and friendly manner.
- Provided general clerical support as required by departmental needs.
- Checked stock to determine inventory levels and maintain office supply products.
Education
Bachelor of Science - Physiology
Monash University
Clayton, VIC12-2023
Bachelor of Science (Honours) - Department of Physiology
Monash University
Clayton, VICSkills
- Operations Management
- Time Management
- Team Leadership
- Team Collaboration
- Social media content creation
- Positive Attitude
- Google Suite Proficiency
- Attention to Detail
- Energetic and Enthusiastic
- Mentoring session planning
- Empathetic Approach
Timeline
Access Monash Mentor
Monash University
02.2024 - Current
Ticketing Marshall
Monash University
02.2022 - 03.2022
Manager
Echo International Auto
01.2021 - 09.2023
Checkout Assistant
Coles Supermarkets
09.2017 - 09.2020
Bachelor of Science - Physiology
Monash University
Bachelor of Science (Honours) - Department of Physiology
Monash University
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