Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Charlotte Grima

Burnside,VIC 3023

Summary

Reliable, up-beat sales associate with a genuine passion for creating memorable customer experiences and lasting positive relationships. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of meeting and exceeding store targets via sales strategy and merchandising techniques. Additionally, a hardworking former Disability Support Worker dedicated to gentle, compassionate, and individualised patient care.

Overview

4
4
years of professional experience

Work History

Sales Assistant

Angus & Coote
Melton West, VIC
11.2021 - Current
  • Maintained a warm and friendly consultative sales approach to understand customer needs and recommend relevant offerings.
  • Assisted customers in locating products and checked store system for merchandise at other sites.
  • Informed customers of promotions to increase sales productivity and volume.
  • Boosted team profits with a great focus on meeting and exceeding sales targets.
  • Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
  • Supported loss prevention goals by monitoring shopper behaviour.
  • Merchandised attractive shelf displays and maintained excellent store presentation.

Disability Support Worker

NDIS Optimal Care Australia
, VIC
07.2022 - 11.2022
  • Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
  • Developed genuine and meaningful relationships with clients to provide a comfortable and positive environment.
  • Kept accurate records for client files and handled related paperwork.
  • Adhered to company requirements for patient interactions and care standards.
  • Kept detailed daily logs with care actions, patient behaviours and incidents.
  • Drove clients safely to social activities and appointments.

Team Member

KFC
Melton West, VIC
08.2019 - 05.2022
  • Kept work areas clean, organized and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Resolved issues quickly to maintain productivity goals.

Education

-

Deakin University
Bachelor Of Nursing

Bacchus Marsh Grammar
Secondary School
2021

Skills

  • Adaptable and Flexible Hours
  • Upbeat and Positive Personality
  • Building Customer Relationships and Loyalty
  • Engaging with Diverse Customers
  • Excellent Interpersonal Communication Skills
  • Upselling Strategies
  • POS System Operations
  • Teamwork and Collaboration
  • Understanding Customer Needs and Exceeding Customer Expectations
  • Calm and Professional Under Pressure
  • Responding to Difficult Customers

References

Angus & Coote

Nicole Berry (Store Manager)

Heather Johansson (Assistant Store Manager)

(03) 9743 5037

Timeline

Disability Support Worker

NDIS Optimal Care Australia
07.2022 - 11.2022

Sales Assistant

Angus & Coote
11.2021 - Current

Team Member

KFC
08.2019 - 05.2022

-

Deakin University

Bacchus Marsh Grammar

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Charlotte Grima