MARY HARTSHORN
Wagga Wagga,Australia
Summary
I have previously worked in the hospitality and cleaning industry and I am looking to build my knowledge within a new company. I am hoping to acquire a new set of skills and gain further experience, while learning different techniques within the work place. I believe my skills and experience will make a valuable team member to any work environment.
Overview
9
9
years of professional experience
Work History
Cafe Supervisor
Apco service station
Wagga Wagga
02.2023 - Current
- Maintained accurate records of customer orders and sales.
- Supervised staff in providing excellent customer service to patrons.
- Ensured efficient operation of café according to health and safety regulations.
- Managed inventory, ordering supplies as needed.
- Monitored staff performance, providing feedback and guidance when necessary.
- Resolved customer complaints promptly and professionally.
- Trained new employees on operational procedures and policies.
- Assisted in developing marketing plans for the café.
- Enforced sanitation protocols among kitchen staff.
- Provided support during peak business hours.
- Promoted positive working environment by encouraging team collaboration.
- Established quality control standards for food preparation, presentation, and taste.
- Identified opportunities for cost savings throughout the cafe's operations.
- Took inventory of supplies and equipment and placed new orders to maintain stock levels.
- Rang up orders on cash register to process cash, credit card and personal check payments.
- Reported to kitchen manager before start of shift to receive assigned station, daily specials and other pertinent information.
- Assisted cook with prep work by cutting vegetables and preparing side dishes and salads.
- Delivered orders to kitchen and checked for accuracy and correct temperature on pick-up before serving to customers.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Delegated work to staff, setting priorities and goals.
- Observed food safety and sanitation protocols to reduce germ spread.
- Oversaw daily customer care operations and ensured that all customer service representatives met quality standards.
- Resolved escalated customer issues with empathy and professionalism while meeting company objectives.
- Maintained an up-to-date knowledge of product information so that accurate answers could be provided when needed.
- Directed and supervised staff performance.
All Rounder
Heart attacks diner
Wagga wagga, Australia
02.2022 - Current
- Customer Service
- Scheduled and received deliveries and verified goods received against paperwork
- Kitchen management
- Performed some food preparation and service tasks, such as cooking, clearing tables and serving food and drinks when necessary
- Cooked food by tasting and smelling it to ensure palatability and flavor conformity
- Customer service
- Handled cash
- Stock management
- Front of house management
- COOK
- Cash register operations
- Cook
- Money Handling
- Closing of shop
- General cleaning
- Re-stock shelves and fridges
All Rounder
Island view takeaway
Wagga Wagga
09.2015 - 11.2019
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Resolved product and service-related issues efficiently through teamwork.
- Led efforts in elevating customer satisfaction, earning recognition from leadership.
- Adhered to food safety standards when storing and preparing foods.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Checked quality of ingredients before use in order to ensure freshness.
- Provided guidance to junior cooks regarding food preparation methods and techniques.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Wrapped, dated and labeled food items in storage for safety and freshness.
- Grilled and deep fried various foods from meats to potatoes.
Front of House
SHOCK CAFE
- Cash register operations
- Customer service
- General cleaning
- Food preparation
- Making smoothies
- Barrister duties
Cleaner
SPOTLESS
- Cleaned offices at Corgill meat plant
- Vacuum and mop floors
- Cleaned bathrooms and toilets
- Dusting of hard surfaces
Front of House/Cook
CRACKER JACKS
- Cooked takeaway food
- Operating cash register
- General shop cleaning
- Customer service
- Closing of store
Education
Rsg -
Tafe
Wagga Wagga 05-2007
Coffee Shop Skills -
TAFE Wagga Wagga Hospitality
WaggaRsa -
Tafe
Wagga Wagga Skills
- Problem-solving
- Stock control
- Cleaning
- Customer service
- Cash register operation
- EFTPOS
- Answering phones
- Cooking
- Work independently
- Work in a team
- Self-management
- Hard-working
- Able to follow instructions
- Initiative
- Willing to learn
- Punctual
- Good presentation
- Coffee and Tea Preparation
- Food Storage Management
- Equipment and Store Cleaning
- Food Serving and Preparation
- Ordering Procedures
- Smoothie Making
- Coffee Expertise
- Safe Work Practices
- Dish Preparation
- Kitchen and front of house management
- Cafe inventory
- Point of sale systems
- Customer experience management
- Foodservice
- Food orders
- Recipe cooking
- Cafe operations
- Hiring and training employees
- Sanitation control
- Timekeeping
- Sanitation
- Health department compliance
- Cost controls
Kim Gardinar apco store manager 0482609772
- Dean M, Boss, (041) 154-9111, maryhartshorn11@gmail.com
- Troy Jolly, Ex Management, (040) 953-9223, maryhartshorn11@gmail.com
- Catherine Y, Manager Of Young, (041) 950-6167, maryhartshorn11@gmail.com
Timeline
Cafe Supervisor
Apco service station
02.2023 - Current
All Rounder
Heart attacks diner
02.2022 - Current
All Rounder
Island view takeaway
09.2015 - 11.2019
Front of House
SHOCK CAFE
Cleaner
SPOTLESS
Front of House/Cook
CRACKER JACKS
Rsg -
Tafe
Coffee Shop Skills -
TAFE Wagga Wagga Hospitality
Rsa -
Tafe