Mary-Lou Devlin
Knoxfield,VIC
Summary
Advanced Clinical Social Worker with extensive knowledge and experience in client centred work, case management, assessment, referral, crisis management, psychoeducation and psychological support. Proven history of working effectively as part of a team and autonomously in a fast past clinical setting with experience in operations, governance, team management, leadership and networking in both the Health and the Community Sector.
Overview
17
17
years of professional experience
1
1
Certification
Work History
NDIS Support Coordinator / Team Leader
Disability Support Link
03.2022 - Current
- Disability case management to approximately 16-20 clients at any one time with varying needs including mental health, cognitive and physical disabilities
- Intake, assessment and referrals to relevant supports and services to meet client's need
- Psychoeducation and psychological support with adjustment to illness and disability
- Collaborated with client's providers including social supports, allied health professionals, primary health care providers and Public and Private Health providers.
- Provided crisis intervention services to clients, addressing immediate needs and ensuring safety.
- Collaborated with multidisciplinary teams to create holistic care plans addressing physical, mental, emotional, and social needs of clients.
- Managed NDIS client budgets of approximately $800,000 per annum to ensure client complex needs are met
- Provision of business support to Director to assist with set up of company systems & processes
- Development of company templates, forms and training packages for staff
- Completion and oversight of audit and compliance tasks to successfully pass NDIS provider audit
- Leadership to support coordination team with clinical case load and navigating the NDIS pathway for clients
- Work from Home role providing remote support to client's via telehealth and virtual platforms
Grade 3 Senior Social Worker/ Disability Specialist NDIS Clinical Lead
Multiple Site, Monash Health
10.2020 - 03.2022
- Secondary consultation and support to Monash Health treating teams (allied health, medical and nursing) to navigate NDIS pathway for patients requiring NDIS supports
- Development and updating of Monash Health processes, procedures and resources in line with changing processes at the NDIS and ensure effective communication of changes to the hospital network
- Data Collection and reporting to Monash Health Executive Management to inform consultation with the Department of Health and Department of Families, Fairness and Housing
- Built key relationships with NDIS Health Liaison Officer, planners, private care and accommodation providers, Department of Health, Department of Families Fairness and Housing and other relevant stakeholders
- Provide expert advice and support around NDIS housing for patients requiring a housing solution from hospital
- Facilitate and coordinate the Allied Health Management NDIS Reference Group as well as the Social Work and Allied Health NDIS champion meetings
- Development of NDIS online learning module for Monash Health and provide ongoing education and capacity building for students and staff
- Provided leadership and support to social work teams regarding introduction of COVID19 processes and procedure and pandemic management within the hospital
Grade 3 Senior Social Worker/Team Leader, Renal
Monash Medical Centre
09.2019 - 10.2020
- Leading and supporting renal teams across multiple sites with all matters including clinical, administrative, organisational and personal
- Completing recruitment and onboarding process for new staff and students
- Participating in Manager Backup OnCall after hours social work service
- Assisting with management administration including management of all forms of leave, Kronos, performance management of staff, outpatient data and monthly reporting
- Chairing and coordinating two social work portfolios – Complex Patient and NDIS Champions
- Contributing to quality improvement projects such as COVID procedures and department audits
- Partaking in Senior Leadership Meetings and following through with allocated tasks
- Providing cover for annual leave for Grade 4 Clinical and Research Lead in regard to NDIS patients, including reporting of NDIS data to executive management
- Delivering NDIS education to social work students and new graduate program
- Delivering Renal Dialysis Education to patients, families and carers
Grade 3 Senior Social Worker, Geriatric Evaluation & Management
Casey Hospital, Monash Health, Berwick
07.2019 - 09.2020
- Providing high quality, patient focused social work service to Geriatric Evaluation & Management Unit with complex discharge planning.
- Collaboratively worked with other relevant mental health services including Community Mental Health Teams, Psychiatrists, Mental Health Nurses, Psychogeriatric Aged Care Facilities.
- Provided crisis intervention services to patients, addressing immediate needs and ensuring safety.
- Led multidisciplinary team meetings to review patient's progress and adjust treatment plans as needed.
- Collaborated with multidisciplinary teams to create holistic care plans addressing physical, mental, emotional, and social needs of clients.
- Providing team leadership, secondary consultation and support to social work teams
- Managing escalation by staff of complex patients and discharge planning
- Mentored junior social workers, enhancing their professional development and skills growth.
Grade 3 Senior Social Worker – Disability Specialist (12 Month Contract)
Social Work Department & Centre for Development Disability Health
05.2018 - 06.2019
- Implementation of a 12-month research pilot program – Complex Disability Liaison Service which aimed to build capacity of hospital inpatient teams when working with patients with complex disability
- Establishing systems, processes, documentation and operational guidelines associated with establishing a new service and contributed to the evaluation of the pilot
- Establishing organisational NDIS resources, workflow pathways, procedures and fact sheets
- Providing NDIS education to the Monash Health Social Work Department and some wider allied health, medical and nursing to build capacity amongst staff and students
- Providing secondary consultation to the Social Work Department regarding NDIS and complex patient discharge planning issues
- Providing advanced clinical social work services for patients with complex disabilities and NDIS issues
- Assistance with escalation of high risk and high profile cases to Monash Health Executive Management, DHHS and the NDIS.
- Reporting and data collection of NDIS bed flow issues to the Department of Health and Human Services (DHHS) as well as Monash Health Executive Management on a regular basis
- Presenting case studies and patient admission timelines to evidence the impact of NDIS on bed flow on multiple occasions to Monash Health Executive Management
- Chairing a cross health network Social Work working party subcommittee to develop consistent Health process regarding OPA, TCP, ACAS and the NDIS
- Developing sector wide relationships with key stakeholders including DHHS, Summer Foundation, Private disability providers, Disability Advocacy Agency and the NDIS.
Grade 2 Social Worker, Aged Persons Mental Health
Dandenong Hospital, Monash Health, Dandenong
05.2017 - 05.2018
- Providing high quality, patient focused social work service to Aged Persons Mental Health Unit with complex discharge planning and providing ward Allied Health Leadership
- Working with patients and families to facilitate placements into residential aged care including all aspects of the process, from initial ACAS assessment to being discharge to the facility
- Working collaboratively with several Monash Health Community Mental Health teams to ensure safe and effective patient outcomes
- Providing regular and widespread cover to all other areas of the hospital including all acute and subacute wards, emergency, ICU, Outpatients, HITH and Day Treatment Centre
- Provide supervision to several Grade 1 Social Workers and student
- Completing VCAT applications, reports and represent the hospital at VCAT hearings as well as working with appointed Administrators and Guardians
- Member of the Social Work NDIS working party and part of several NDIS focus groups
- Worked collaboratively on Emergency Department Care Coordinator Social Work Competency - Vulnerable Children
Grade 3 Social Worker, Intensive Care Unit (Secondment)
Dandenong Hospital, Monash Health, Dandenong
09.2017 - 10.2017
- Providing advanced social work service to Intensive Care Unit
- Providing regular clinical consultations to the social work team, delegate work as necessary to ensure all areas of the hospital are covered and manage escalation of complex patients
- Attending hospital management meetings including length of stay ward rounds and Residential and Aged Liaison Service meetings and address organisational and practice issues as appropriate
- Facilitating the recruitment process for the locum bank as well as the Monash Health Social Work Graduate Positions for 2018
- Manage staff leave, locum cover and completed administration tasks related to Kronos
- Provide supervision to several Grade 2 Social Workers
Grade 2 Social Worker, Rehabilitation Unit (Secondment)
Dandenong Hospital, Monash Health, Dandenong
07.2016 - 05.2017
- Providing high quality, patient focused social work services to the Rehabilitation ward to optimise overall outcomes
- Working collaboratively within a interdisciplinary team to ensure safe and effective discharge plans to allow patients to continue their rehabilitation in the community
- Ensuring early identification of complex patients and barriers to discharge to ensure effective discharge planning and reduce length of stay
- Working collaboratively with internal hospital services and specialties in the best interest of the patient; such as Geriatricians, Psychiatry, Neuropsychology, Addiction Medicine and Rehabilitation and Aged Liaison Service
- Complete VCAT applications and reports and represent the hospital at VCAT hearings
- Liaise with external service providers including National Disability Insurance Agency, Department of Health and Human Services, Aged Care Assessment Service, Transition Care Program, Community Mental Health Teams, Rehabilitation in the Home, Home and Community Care Services and other relevant services.
- Establishing new relationships with key external stakeholders including NDIS, Younger People in Nursing Home Alliance, Summer Foundation, Monash Health Community Services, Centrelink and Community Support Services.
- Providing regular social work cover across the hospital including Emergency, Medical, Surgical, Aged Persons Mental Health and Women’s and Children’s wards
- Providing supervision to Grade 1 social work staff and students in the acute stream
Grade 1 Social Worker, Rehabilitation
Casey Hospital, Monash Health, Berwick
10.2012 - 07.2016
- Providing high quality social work assessment and service to the Rehabilitation Unit
- Developing appropriate social work rehabilitation goals by the use of a self-developed sub-acute social work assessment and screening tool
- Actively participate in interdisciplinary team meetings including handovers, case conferences, treatment planning meetings and chairing of family meetings
- Facilitating complex discharge planning for patients under 65 years old requiring support and accommodation through Disability Services
- Completing detailed referrals and applications for ongoing rehabilitation and support specific to disabilities and ABIs including but not limited to the Disability Support Register, Caulfield ABI Rehabilitation, Slow to Recover, ARBIAS, Monash Health Community Brain Injury Service and Companion Card Applications
- Complete VCAT applications and reports and represent the hospital at VCAT hearings
- Hold the under 65 Year Old / Disability Portfolio and represent the hospital at quarterly Health/Disability/Aged Care services network meetings
- Provide supervision and guidance to a social work students and delegate and provide support to the Social Work Allied Health Assistance
- Successfully coordinated the completion of the National Stroke Foundation Stroke Audit for Casey Hospital
- Running monthly carer psycho-education and information sessions on the ward
Grade 1 Social Worker, Acute Medical and Surgical Units
Casey Hospital, Monash Health, Berwick
08.2009 - 10.2010
- Completed psychosocial assessments and developed effective discharge plans in a timely manner
- Working in a fast paced interdisciplinary team whilst adhering to organisation policies and documentation standards
- Conducting family meetings for discharge planning and information provision
- Completed VCAT applications and attended hearings on behalf of the hospital
- Held the Social Work Resource Portfolio requiring continual updating and renewing of resources
- Participated in the acute quality project COAG Long Stay Older Patients Quality Project by implementing assessment tools and providing constructive feedback
Social Worker, Home Based Outreach Support
Mental Illness Fellowship Victoria, Mitcham
10.2007 - 08.2009
- Case managed clients during their psychosocial rehabilitation to enhance and regain skills in activities of daily
- Completed assessment, planning and referrals identifying client’s needs, setting goals, devising Individual Recovery Plans and referring to external agencies as appropriate
Education
Bachelor of Social Work -
RMIT University
Melbourne12.2007
Skills
- Advanced assessment and case management skills
- Working knowledge of the mental health system
- Strong advocacy and networking skills
- Ability to adapt to change
- Ability to operate in a high-pressure environment
- Excellent communication, time management and organisational skills
- Strong work ethic and take pride in achieving a standard of excellence in my work
Certification
- Member of the Australian Association of Social Workers
- Working with Children Check
- Victorian Drivers License
- NDIS Worker Screening Check
- Full COVID19 Vaccination Status
Accomplishments
- Award Winner of the Monash Health Star Awards as part of the NDIS Allied Health Team
- Development of organizational-wide NDIS resources, workflow pathways, and procedures
- Award Winner of the Employee of the Quarter at Casey Hospital under the Monash Health Recognition and Reward Program
Timeline
NDIS Support Coordinator / Team Leader
Disability Support Link
03.2022 - Current
Grade 3 Senior Social Worker/ Disability Specialist NDIS Clinical Lead
Multiple Site, Monash Health
10.2020 - 03.2022
Grade 3 Senior Social Worker/Team Leader, Renal
Monash Medical Centre
09.2019 - 10.2020
Grade 3 Senior Social Worker, Geriatric Evaluation & Management
Casey Hospital, Monash Health, Berwick
07.2019 - 09.2020
Grade 3 Senior Social Worker – Disability Specialist (12 Month Contract)
Social Work Department & Centre for Development Disability Health
05.2018 - 06.2019
Grade 3 Social Worker, Intensive Care Unit (Secondment)
Dandenong Hospital, Monash Health, Dandenong
09.2017 - 10.2017
Grade 2 Social Worker, Aged Persons Mental Health
Dandenong Hospital, Monash Health, Dandenong
05.2017 - 05.2018
Grade 2 Social Worker, Rehabilitation Unit (Secondment)
Dandenong Hospital, Monash Health, Dandenong
07.2016 - 05.2017
Grade 1 Social Worker, Rehabilitation
Casey Hospital, Monash Health, Berwick
10.2012 - 07.2016
Grade 1 Social Worker, Acute Medical and Surgical Units
Casey Hospital, Monash Health, Berwick
08.2009 - 10.2010
Social Worker, Home Based Outreach Support
Mental Illness Fellowship Victoria, Mitcham
10.2007 - 08.2009
Bachelor of Social Work -
RMIT University
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