Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Mary Wilcoxson

Buderim

Summary

Friendly and adaptable gaming supervisor with a proven track record at Maroochy RSL, excelling in compliance and staff training. Renowned for enhancing customer service and resolving conflicts effectively. Skilled in cash handling and maintaining gaming equipment, ensuring operational excellence and a positive environment for guests.

Overview

23
23
years of professional experience
2023
2023
years of post-secondary education

Work History

Gaming Supervisor

Maroochy rsl
Maroochydore
11.2009 - Current
  • Supervised gaming operations to ensure compliance with regulations and company policies.
  • Trained and mentored staff on gaming procedures and customer engagement techniques.
  • Monitored gaming equipment for proper function and addressed maintenance issues promptly.
  • Managed cash handling processes to ensure accurate transactions and financial integrity.
  • Resolved customer inquiries and issues to maintain a positive gaming environment.

Restaurant Owner/Operator

All Wok Cafe
Maroochydore
05.2002 - 08.2025
  • Managed daily operations of a high-volume Asian restaurant.
  • Oversaw staff hiring, training, and scheduling for optimal performance.
  • Developed menu items based on customer preferences and market trends.
  • Ensured compliance with health and safety regulations consistently.

Gaming Attendant

Caloundra power boat club
Caloundra
01.2006 - 11.2009
  • Assisted guests with gaming inquiries and provided excellent customer service.
  • Operated gaming machines efficiently and ensured proper functioning at all times.
  • Maintained cleanliness and organization of gaming areas for guest comfort.

Education

Cert 3 And 4 Hospitality - Cert 3 And 4 Hospitality

Aus Training
Maroochydore , Qld
07.1992 - 07.2025

Northwestern High School
Sanpedro, Nsw

Skills

  • Customer Service
  • Problem solving
  • Attention to detail
  • Training Staff
  • Dealing with conflict

Languages

English
First Language
Tagalog
Advanced (C1)
C1

Timeline

Gaming Supervisor

Maroochy rsl
11.2009 - Current

Gaming Attendant

Caloundra power boat club
01.2006 - 11.2009

Restaurant Owner/Operator

All Wok Cafe
05.2002 - 08.2025

Cert 3 And 4 Hospitality - Cert 3 And 4 Hospitality

Aus Training
07.1992 - 07.2025

Northwestern High School
Mary Wilcoxson