Shelley Bromley
Hallett Cove,SA
Summary
Dynamic gaming supervisor with a proven track record at Maid & Magpie Hotel, excelling in compliance management and customer service. Expert in cash handling and issue resolution, I consistently enhance patron experiences while maintaining operational integrity. Recognized for attention to detail and effective conflict resolution in fast-paced environments.
Overview
15
15
years of professional experience
Work History
Gaming Supervisor
Maid & Magpie Hotel
Stepney, SA
04.2025 - 04.2026
- Supervised gaming operations ensuring compliance with regulations and company policies.
- Providing excellent customer service
- Maintaining a clean and safe work environment
- Cash handling and reconciliation
- Resolve customer queries and issues professionally
Gaming Attendant
Port Noarlunga Hotel
Port Noarlunga , SA
02.2021 - 04.2025
- Assisted patrons with gaming inquiries and provided excellent customer service.
- Maintained cleanliness and organization of gaming areas and equipment.
- Monitored gaming machines for proper functionality and reported issues promptly.
Gaming Attendant
The Castle Tavern
Edwardstown , SA
01.2014 - 04.2020
- Maintain a safe environment in line with policies and licensing obligations
- Assist with stock control and general venue presentation
- Worked with TAB and Keno
- Customer service across gaming and bar
Clerk
Mitre 10
Port Adelaide , SA
04.2011 - 04.2013
- Preparing and processing invoices
- Data entry and maintaining accurate records
- Answering telephone calls and enquiries
Skills
- Compliance management
- Cash handling
- Customer service
- Gaming operations supervision
- Issue resolution
- Customer relationship management
- Audit and reconciliation
- Attention to detail
- Conflict resolution
- Time management
Timeline
Gaming Supervisor
Maid & Magpie Hotel
04.2025 - 04.2026
Gaming Attendant
Port Noarlunga Hotel
02.2021 - 04.2025
Gaming Attendant
The Castle Tavern
01.2014 - 04.2020
Clerk
Mitre 10
04.2011 - 04.2013