Maryam Asif
MANOR LAKES,VIC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Customer Service Officer
Wellnite
09.2021 - 11.2022
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Assisted call-in customers with questions and orders.
- Responded to customer calls and emails to answer questions about products and services.
- Collaborated with team members to identify areas of improvement in processes, resulting in more efficient service delivery.
- Increased customer retention with prompt follow-ups on pending issues and proactive problem-solving strategies.
- Managed confidential data.
- Managed billing conflicts and insurance issues.
- Assisted in converting hot leads into customers.
Counseling Psychologist
Dopasi Foundation
09.2018 - 03.2020
- Documented client progress in confidential files.
- Performed client assessments and developed treatment plans.
- Listened to patients' concerns, instructed on stress-management techniques, adjustment strategies for life changes, how to live normal lives and ways to improve relationships.
- Implemented self-care strategies into treatment plans, empowering clients to take control of their own well-being journey.
Instructor
Care Foundation
01.2018 - 09.2018
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Boosted student performance by providing individualized support and targeted feedback.
Education
Bachelor of Science - Psychology
Forman Christian College University
Lahore08.2016
Skills
- Customer Support
- Problem Solving
- Empathy
- Communication Skills
- Patience
- Technical Proficiency
- Adaptability
- Attention to Detail
- Time Management
- Teamwork
- Cultural Awareness
- Analytical Skills
- Remote Communication
- Crisis Management
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Trained 20 people in the time span of 6 months.
- Successful incorporation of new members in the team and piloting them for a month.
- Managed retention rate by decreasing churn by 25% and increasing MRR by 35%.
- Provided crisis care on call to 3 clients while the emergency contacts were not available.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Languages
English
Full Professional
Urdu
Native or Bilingual
Timeline
Customer Service Officer
Wellnite
09.2021 - 11.2022
Counseling Psychologist
Dopasi Foundation
09.2018 - 03.2020
Instructor
Care Foundation
01.2018 - 09.2018
Bachelor of Science - Psychology
Forman Christian College University
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