Summary
Overview
Work History
Education
Skills
Timeline
Generic
Mary Carson-Holmes

Mary Carson-Holmes

COOLOONGUP,WA

Summary

Reliable and upbeat casual Sales assistant successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience

Work History

Casual Retail Assistant

Cotton On Group
Cannington, WA
10.2019 - Current
  • Developed strong rapport with customers and created a positive impression of the business.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Processed accurate credit, debit, check and cash sales transactions for more than 100 customer per day.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Discussed special promotions, calendar vouchers and return policies with customers, outlined restrictions and educated on policies.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Answered customer questions about products and services, helped locate merchandise and promoted key items.
  • Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases in multis, foundation and WAP products.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Assisted customers with signing up for store loyalty programs and provided details about key benefits.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Prioritized helping customers over completing other routine tasks in store.

Education Assistant

Kumon Wellard
Wellard, WA
05.2017 - Current
  • Took attendance, graded assignments and maintained student records to assist teachers with administrative tasks and maintain smooth daily operations.
  • Relieved classroom teacher during breaks and maintained order and structure in classroom.
  • Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
  • Encouraged dynamic and pleasant educational environment by promoting both gentle discipline and cooperation.
  • Prepared instructional materials for group and one-on-one use to comply with established curriculum.
  • Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
  • Maintained inclusive learning environment to enable students to gain maximum benefit from lessons.
  • Documented student behaviors, interventions and outcomes to enable lead teacher to address pertinent issues.
  • Tutored struggling students individually and in small groups to reinforce learning concepts.
  • Assisted teachers with classroom management and document coordination to maintain positive learning environment.
  • Participated in professional development opportunities and attended in-services and seminars.
  • Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
  • Distributed learning materials such as worksheets, textbooks and supplemental activities.
  • Prepared teaching materials and set up audio-visual equipment for lead teacher.
  • Partnered with teacher to plan and implement lessons following school's curriculum, goals and objectives.
  • Managed workflows of classroom volunteers and trained on school procedures.
  • Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
  • Tailored lesson plans for students with emotional and cognitive disabilities.
  • Assisted classroom teacher in supervising snack time and indoor and outdoor play.
  • Collated classroom materials to help teachers prepare for daily instruction and activities.
  • Prepared instruction materials, constructed bulletin boards and set up work areas.
  • Implemented practice exercises and used repetition, enabling students to grasp new concepts quickly.
  • Graded tests and papers and recorded grades for teaching staff.
  • Organized and guided skills practice, research and memorization tasks for students.
  • Handed out classroom materials, like pencils, paper and crayons.
  • Instructed small groups of students in basic concepts such as alphabet, shapes and color recognition.
  • Prepared reports and paperwork for parent-teacher conferences.
  • Reported on student progress, behavior and social skills to parents.

Casual Kitchen Hand

Hank's Bar And Bistro
Cooloongup, WA
06.2019 - 07.2021
  • Adhered to procedures in preparing food items.
  • Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
  • Maintained high personal grooming standards and uniform presentation.
  • Used manual or electric appliances to clean, peel, slice and trim foods.
  • Pushed, pulled and transported large loads and objects.
  • Maintained composure and work quality while under stress.
  • Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
  • Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
  • Lifted and carried heavy materials.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Resolved problems, improved operations and provided exceptional service.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.

Education

Bachelor of Education - Early Childhood Education

Curtin University
Perth, WA
11.2023

Skills

  • Product Knowledge
  • Sales and Promotions
  • Retail Metrics and Goals
  • Merchandising and Display
  • Meeting Sales Goals
  • Flexible Hours
  • Adaptable and Flexible
  • Product Demonstrations
  • POS Software
  • Available Nights, Weekends and Holidays
  • Locating Merchandise
  • Excellent Written and Verbal Communication
  • Customer Service and Positive Customer Engagement
  • Strong Communication and Interpersonal Skills
  • Building Customer Relationships and Loyalty
  • Merchandise Receiving and Handling
  • Engaging with Diverse Customers
  • Cash Handling
  • Team Supervision and Decision Making
  • Goal-Driven
  • Friendly and Helpful
  • Relationship Building
  • Time Management
  • Team Cooperation
  • Sales Records Management
  • Store Opening and Closing
  • Staff Support
  • Honest and Ethical
  • Reliable and Responsible
  • Creative Thinking
  • Motivating and fun

Timeline

Casual Retail Assistant

Cotton On Group
10.2019 - Current

Casual Kitchen Hand

Hank's Bar And Bistro
06.2019 - 07.2021

Education Assistant

Kumon Wellard
05.2017 - Current

Bachelor of Education - Early Childhood Education

Curtin University

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Mary Carson-Holmes