Massy Miladi
Parramatta,AU
Summary
Enthusiastic and customer-focused professional with a proven track record in delivering exceptional service in dynamic and fast-paced environments. With extensive experience as a bartender assistant and customer service specialist, I excel at fostering positive customer relationships, and contributing to team success. Passionate about creating welcoming experiences and driven by a commitment to teamwork and continuous learning, I am eager to bring my dedication and interpersonal skills to a new team. Adept at adapting to new challenges, I thrive in roles where collaboration, problem-solving, and delivering quality outcomes are valued.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Bar Tender Assistant
Hanna Boutique Hotel
Tehran, Iran
09.2024 - 10.2025
- Worked as a bartender asssistant in a high-traffic environment, handling the bar accurately and providing excellent customer service.
- Gained proficiency in Bartendering methods and Mixology.
- Improved communication skills by assisting diverse customers and adapting to an English-speaking workplace.
Customer Service Specialist
Farabi Brokerage
05.2020 - 09.2024
- Managed customer inquiries and provided timely solutions, contributing to improved customer satisfaction.
- Handled high volumes of calls, consistently meeting performance metrics.
Education
No Degree - RSA
TCP Training
BA - Architectural Engineering
Faculty of Art & Architecture, Central Tehran Brach of Islamic Azad University
06.2025
Skills
- Facilitated customer satisfaction by addressing inquiries and resolving issues promptly
- Oversaw beverage preparation and mixology to enhance customer experience
- Leveraged Microsoft Excel for comprehensive data management and financial forecasting
- Fostered teamwork to drive collective success and meet organizational goals
- Demonstrated flexibility in learning new processes and adapting to evolving situations
- Prioritized tasks effectively to ensure timely completion
- Engaged in clear communication to support customers and team members
- Developed effective strategies for problem resolution
- Exercised meticulous attention to detail in financial transactions and task execution
English
Level of english: C1
PTE exam: overall 76
Certification
- Microsoft Office Suite, HubSpot, Dynamic CRM 365, Power BI
- ICDL, Excel Dashboard, Business Development
- Languages: English (C1)
Languages
English
Full Professional
Timeline
Bar Tender Assistant
Hanna Boutique Hotel
09.2024 - 10.2025
Customer Service Specialist
Farabi Brokerage
05.2020 - 09.2024
BA - Architectural Engineering
Faculty of Art & Architecture, Central Tehran Brach of Islamic Azad University
No Degree - RSA
TCP Training