Matheus Chavatta Victor
Summary
Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere.
Overview
2
2
years of professional experience
Work History
Waiter
Espetus Steak House
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
Kitchen-hand
Espetus Steak House
02.2023 - 04.2023
- Prepared sides, salads, toppings, and sauces
- Re-stocking kitchen supplies and preparing lists of food products for delivery.
- Multitasking
- Cleaned the kitchen and the equipment.
Cashier
Forest Lodge Convenience
02.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
VIP Host
High Class Air Taxi
05.2021 - 08.2021
- Worked effectively in fast-paced environments.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout the experience.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Processed orders and facilitated customer payments.
Manager of Operations
High Class Air Taxi
01.2021 - 08.2022
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Conducted departure and arrival schedules.
- Coordinated with other agencies to maintain safe and secure operations environment.
- Produced and shared customer service reports to support management decision-making.
Flight Coordinator
High Class Helicopters Air Taxi
08.2022 - 02.2023
- Planned, directed and managed coordination of flight missions for flight crews.
- Maintained flight logs on incoming and outgoing flights and individual flights.
- Adhered to safety procedures when managing logistics for pilot and ground crew.
- Reduced regulatory risks by acquiring documents, certificates, clearances and approvals from appropriate agencies.
- Conducted departure and arrival briefings.
- Coordinated with other agencies to maintain safe and secure airfield environment.
Education
Bachelor's of Civil Aviation - Civil Aviation
ANHEMBI MORUMBI UNIVERSITY
Såo Paulo, Brazil12.2020
Skills
- VIP Services
- High-Volume Dining
- Customer Experience
- Stocking and Replenishing
- Waiting Tables
- Ability to Learn Quickly
- Teamwork and Collaboration
Timeline
Kitchen-hand
Espetus Steak House
02.2023 - 04.2023
Cashier
Forest Lodge Convenience
02.2023 - Current
Flight Coordinator
High Class Helicopters Air Taxi
08.2022 - 02.2023
VIP Host
High Class Air Taxi
05.2021 - 08.2021
Manager of Operations
High Class Air Taxi
01.2021 - 08.2022
Waiter
Espetus Steak House
Bachelor's of Civil Aviation - Civil Aviation
ANHEMBI MORUMBI UNIVERSITY
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