Mathew Bushby
Tresco
Summary
Mathew Bushby.
I am a professional worker prepared for the role of Coordinations Officer within Goulburn Murray Water. Proven ability to guide teams towards achieving objectives and enhancing productivity. Reliable and adaptable, fosters collaborative environment. Known for strategic planning and conflict resolution. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
11
11
years of professional experience
Work History
Customer Service Officer
Goulburn Murray Water
07.2023 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Developed strong rapport with customers, fostering loyalty and repeat business through personalized service.
- Improved first-contact resolution rate by efficiently handling customer queries during initial interactions.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes.
- Trained staff on operating procedures and company services.
Farm Hand
Collin Westmore
08.2021 - Current
- Duties include: To operate and look after potato grater, fix and make sure equipment is working properly, to clean, tidy and spray around sheds and pivots. Learning to drive and use heavy machinery, learning about crop rotation and controlled use of herbicides, pesticides and fungicides
- Operated various farm machinery including tractors, plows, and balers for efficient land cultivation and crop production.
- Contributed to overall farm efficiency by performing regular equipment maintenance and repairs as needed.
- Supported successful harvests through diligent planting, weeding, and pruning efforts.
- Reduced crop loss by carefully monitoring for signs of pests or disease and applying appropriate treatments when necessary.
Horticultural Trainee
Redland Farms
08.2021 - 07.2023
- Gained hands-on experience in various horticultural settings such as greenhouses, nurseries, and botanical gardens.
- Assisted in the design and maintenance of landscape projects for improved aesthetics and functionality.
- Applied integrated pest management principles to reduce reliance on chemical controls while maintaining healthy plants.
- Established strong relationships with colleagues and supervisors, fostering a positive work environment conducive to learning and professional growth.
- Conducted research on plant species for better understanding of growth patterns, environmental requirements, and potential challenges.
- Developed essential skills in propagation techniques including seed sowing, cuttings, grafting, and division.
- Monitored weather conditions closely to make informed decisions regarding irrigation scheduling and frost protection measures.
Ultra Vision Lighting
03.2021 - 08.2021
- Duties include: Manufacture and fitting of industrial and retail lights of all kinds, basic knowledge of electrical work, the making of wire cables. Handling of warehouse materials and stocktake/rotation. Able to work in a factory flow environment or by myself. Repair and warranty replacement, able to keep work going at a steady pace, spare time being to help others catch up. Knowledge of KANBAN systems.
Apprentice Chef
Federal Hotel
03.2020 - 02.2021
- Duties include: Supervising food service assistants and kitchen staff, organising their daily duties and monitoring performance. Ensuring that appropriate levels of hygiene and cleanliness are maintained in the kitchen. Washing, cutting and preparing food before it is cooked. Taking into account the wishes of clients when planning menus.Making sure good nutritional standards are maintained when preparing meals.Making sure that all food at the point of delivery is of the highest quality. Enquiring if any clients have allergies and then cooking meals accordingly. Responsible for high standards of food, hygiene, and health and safety.Constantly checking the quality of the food being served to customers. Checking staff to make sure they are wearing appropriate clothing whilst in the kitchen. In charge of stock control for the freezers, pantries and store rooms. Encouraging junior staff in their training and development. Contacting suppliers and ordering vegetables, meats, kitchen and cleaning equipment. Controlling stock rotation to ensure the kitchen and larder are always well stocked.
Horticulture Trainee
Ficarra Farms
02.2019 - 02.2020
- Maintaining and reproduction of Grapevines, Stone Fruit and vegetables. The ability to Manage and Supervise team work. Knowledge of irrigation, fertilization and weed/pest control. Heavy vehicle training.
Baker
Rivett’s Bakery, Swan Hill North Shop’s
04.2019 - 10.2019
- Night Shift’s, Production of Bread, Rolls & Baked goods. Fast paced work environment within close proximity of other team members. Ability to adapt to the moving workflow, Temperature and moisture control of ovens and proofing rooms. Increased knowledge and safety of heavy and large industrial equipment, as well as great health and safety standards.
Apprentice Chef
Swan Hill Club
10.2018 - 04.2019
Apprentice Chef
Colombo's Cafe & Pasta Bar, Swan Hill
10.2017 - 10.2018
Part Time Worker
KFC Swan Hill
04.2014 - 03.2016
- Was Employee of the month three times in a row, picked by the leading managers. Eventually assigned to Team Coach and instructor for new staff members.
Education
Grade 12 - Further Mathematics, Personal Development, Work Related Skills, VCAL Literacy, VET Hospitality
Swan Hill College
02.2017
Skills
- Active Listening
- Communication
- Dedication
- Critical Thinking
- Problem Solving
- Reliability
- Team Effort
- Hard Working
- Honesty
- Hygiene Standards
- Computer proficiency
- Critical thinking
- Staff training
- Team development
- Coordination
- Paperwork processing
- Prioritization
- De-escalation techniques
- Quality control
Timeline
Customer Service Officer
Goulburn Murray Water
07.2023 - Current
Horticultural Trainee
Redland Farms
08.2021 - 07.2023
Farm Hand
Collin Westmore
08.2021 - Current
Ultra Vision Lighting
03.2021 - 08.2021
Apprentice Chef
Federal Hotel
03.2020 - 02.2021
Baker
Rivett’s Bakery, Swan Hill North Shop’s
04.2019 - 10.2019
Horticulture Trainee
Ficarra Farms
02.2019 - 02.2020
Apprentice Chef
Swan Hill Club
10.2018 - 04.2019
Apprentice Chef
Colombo's Cafe & Pasta Bar, Swan Hill
10.2017 - 10.2018
Part Time Worker
KFC Swan Hill
04.2014 - 03.2016
Grade 12 - Further Mathematics, Personal Development, Work Related Skills, VCAL Literacy, VET Hospitality
Swan Hill College
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