Matilda James
Warners Bay,Australia
Summary
Developed exceptional customer service and organizational skills in fast-paced retail environments, looking to transition into new a field. Skilled in inventory management and sales strategies, with proven ability to adapt and learn quickly. I aim to leverage these transferrable skills to contribute effectively in new professional settings. I have good communication skills with patrons and coworkers which allows for an enjoyable working environment. Eager to learn and develop in this environment. Brings understanding of inventory processes and sales techniques, along with skills in communication and teamwork. Ready to use and develop organizational and sales skills in any role.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Casual Retail Assistant
General Pants
02.2024 - 03.2025
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Collaborated with team members to accomplish sales goals and improve overall store performance.
Casual Retail Member
Coles Warners Bay
11.2023 - 02.2024
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
Casual Retail Assistant
Factorie
02.2023 - 11.2023
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Interacted with customers proactively, identifying needs and offering suitable product recommendations.
- Enhanced store appearance through diligent merchandising and regular upkeep of displays.
Education
High School -
Warners Bay High School
06-2022
Skills
- Reliable / Initiative
- Self-Motivated
- Friendly Positive attitude
- Collaborative Team Member
- Troubleshooting
- Customer Service
- Cash Handling/Register
- Customer service
- Patience and empathy
- Cash register operation
- POS system operation
- Adaptability and resilience
AVAILABILITY
Monday-Friday 5am-5pm
Certification
- RSA and RSG COURSE - JANUARY 2025
- CERTIFICATE 111 IN APPAREL, FASHION AND TEXTILES - FEBRUARY 2025
Hobbies and Interests
I am 19 years old. I have 4+ years experience in customer service/hospitality. I like to spend my free time at the gym, taking care of my cats or making music. My hobbies include; clothing designing, art/drawing, working out, cars, music, cooking and overall personal development. I am honest, reliable and hardworking. I demonstrate my love for customer service by making a positive contribution to my workplace. I am keen to learn new things and I always strive to display a happy and professional disposition. I truly enjoy being of help to whoever I can and wherever I can. I hold a current NSW drivers licence and RSA and RCG certificate.
Timeline
Casual Retail Assistant
General Pants
02.2024 - 03.2025
Casual Retail Member
Coles Warners Bay
11.2023 - 02.2024
Casual Retail Assistant
Factorie
02.2023 - 11.2023
High School -
Warners Bay High School
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